Place an alert in the Acknowledged state

---
title: Place an alert in the Acknowledged state
description: Placing an alert into the Acknowledged state indicates that the alert has issues that need to be addressed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/alert-acknowledged-status.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage alert states in Express List, Assigning and managing alerts, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Place an alert in the Acknowledged state

Placing an alert into the Acknowledged state indicates that the alert has issues that need to be addressed.

## Before you begin

Role required: evt\_mgmt\_admin

**Note:** The evt\_mgmt\_user role is view-only and does not have permission to perform this action.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3.  Filter with **Active alerts**.

4.  Select an alert.

    \[Omitted image "maintenance-check-box.png"\] Alt text: Maintenance check box for an alert

5.  On the **Details** subtab, select the **Acknowledged** check box to place the alert into the Acknowledged state.

6.  Click **Save**.