Launch an alert analysis from the ServiceNow Otto panel

---
title: Launch an alert analysis from the ServiceNow Otto panel
description: Initiate an alert analysis from the ServiceNow Otto panel. The alert analysis displays directly in the panel for convenient review.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/alert-analysis-now-assist-panel.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Generative AI for IT Operations Management, Generative AI for ITOM, alert analysis, Now Assist panel]
breadcrumb: [Responding to and working with alerts in Express List, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Launch an alert analysis from the ServiceNow Otto panel

Initiate an alert analysis from the ServiceNow Otto panel. The alert analysis displays directly in the panel for convenient review.

## Before you begin

Install the ServiceNow Otto for ITOM plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management \(ITOM\) application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/install-now-assist-itom.md).

For comprehensive information about the ServiceNow Otto panel, see [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md).

Role required: evt\_mgmt\_operator

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the List icon \(\[Omitted image "icon-lists.png"\] Alt text: List icon\) in the navigation bar.

3.  Select **Lists** > **Alerts** > **All Alerts**.

4.  Initiate an alert analysis from the ServiceNow Otto panel using one of the available methods.

<table id="choicetable_jyk_xts_5cc"><thead><tr><th align="left" id="d745349e147">

Launch an alert analysis

</th><th align="left" id="d745349e150">

Procedure

</th></tr></thead><tbody><tr><td id="d745349e156">

**From the list**

</td><td>

1.  Select the ServiceNow Otto panel icon \(\[Omitted image "icon-ai-sparkle.png"\] Alt text: ServiceNow Otto panel icon.\).

The panel displays.

2.  Enter an alert analysis request, including the alert number, in the field at the bottom of the panel.

**Note:** If you provide incomplete information, ServiceNow Otto prompts you for the missing details.

The alert analysis displays in the panel.

</td></tr><tr><td id="d745349e194">

**From an alert form**

</td><td>

1.  Open an alert.
2.  Select the ServiceNow Otto panel icon \(\[Omitted image "icon-ai-sparkle.png"\] Alt text: ServiceNow Otto panel icon.\).

The panel displays.

3.  Select **Perform alert analysis**.

The alert analysis displays in the panel.

</td></tr></tbody>
</table>5.  Enter follow-up questions or requests.

    For example: `Summarize the analysis` or `Show alert severity`.