Alert assignment groups for teams

Alert assignment groups assign alerts to the right teams promptly and automatically, improving overall incident management capabilities.

Admins determine the alert assignment group priority, making sure that alerts are routed to the appropriate team members.

The evt_mgmt.alert_auto_assignment_field property controls the assignment group. Admins can set the group based on alert fields by editing the property's comma-separated field order.

Assigning alert assignment group precedence
Assign alert assignment group precedence to make sure that alerts are routed to the appropriate team members.

Parent Topic:Manage and monitor alerts

Team-based integration properties

Create or edit an event rule

Create event field mappings

title	Alert assignment groups for teams
description	Alert assignment groups assign alerts to the right teams promptly and automatically, improving overall incident management capabilities.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/alert-assignment-group.html
release	australia
product	Event Management
classification	event-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Manage and monitor alertsConfigureEvent ManagementITOM AIOpsIT Operations Management