Configure filters for automatic alert groups

task australia Updated Sep 10, 2026 1 min read alert-filtering.md

Filter alerts and alert groups to reduce alert noise. Only alerts that match the filter are included in the group of the selected group type (Automated, CMDB, or Text).

Before you begin

Role required: evt_mgmt_admin

About this task

If your filter specifies alerts whose configuration item class is not Linux, then only alerts with non-Linux configuration items are included in the group of the selected group type.

Note: After the filter is created, it will only apply to new alerts.

Procedure

Navigate to All > Event Management > Administration > Automatic Group Filter.
On the Automatic Group Filters page, either select an existing group filter or create a new filter.
If you are creating a new filter:
1. Select New.
2. Enter a name for the filter in the Name field.
3. Select the alert group type:
  - Automated
  - Text
  - CMDB You can assign more than one group type with a single filter condition.
  Each group type can have only one active filter.
In the Alert Filter section, create conditions for the alert to meet to be included in the group.
Save the alert group filter.
- For an existing alert group filter, select Submit.
- For a new alert group filter, select Update.

Result

The filter condition appears on the SA Grouped Alert Filters page in the Alert filter column.

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---
title: Configure filters for automatic alert groups
description: Filter alerts and alert groups to reduce alert noise. Only alerts that match the filter are included in the group of the selected group type \(Automated, CMDB, or Text\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/alert-filtering.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Scheduled jobs and parameters for alert grouping, Alert grouping, Configure, Event Management, ITOM AIOps, IT Operations Management]
---

# Configure filters for automatic alert groups

Filter alerts and alert groups to reduce alert noise. Only alerts that match the filter are included in the group of the selected group type \(Automated, CMDB, or Text\).

## Before you begin

Role required: evt\_mgmt\_admin

## About this task

If your filter specifies alerts whose configuration item class is not Linux, then only alerts with non-Linux configuration items are included in the group of the selected group type.

**Note:** After the filter is created, it will only apply to new alerts.

## Procedure

1. Navigate to **All** &gt; **Event Management** &gt; **Administration** &gt; **Automatic Group Filter**.

2. On the Automatic Group Filters page, either select an existing group filter or create a new filter.

3. If you are creating a new filter:

1. Select **New**.

2. Enter a name for the filter in the **Name** field.

3. Select the alert group type:

- Automated
- Text
- CMDB
You can assign more than one group type with a single filter condition.

Each group type can have only one active filter.

4. In the **Alert Filter** section, create conditions for the alert to meet to be included in the group.

5. Save the alert group filter.

- For an existing alert group filter, select **Submit**.
- For a new alert group filter, select **Update**.

## Result

The filter condition appears on the SA Grouped Alert Filters page in the **Alert filter** column.