Priority group
For better triage and focus, alerts that have a higher priority are brought to the top of the alert list. This placement brings to your attention those alerts that require you to handle them at a higher priority than other alerts.
The priority group indicates which alerts should be attended to first. Priority is calculated for each open alert and then mapped into one of four priority categories.
Thresholds
Thresholds on the calculated priority are used to determine to which category the alert is mapped to. Alerts with a priority above the value of the evt_mgmt.top_priority_group_threshold property are categorized as Urgent, which is the highest priority. The default value of this threshold is 1M.
Priority group categories
The priority groups into which alerts fall are listed in the following table.
| Priority group | Icon |
|---|---|
| Urgent | [Omitted image "priority-urgent.png"] Alt text: Urgent priority |
| High | [Omitted image "priority-high.png"] Alt text: High priority |
| Moderate | [Omitted image "priority-moderate.png"] Alt text: Moderate priority |
| Low | [Omitted image "priority-low.png"] Alt text: Low priority value |
The value of the alert priority group is more meaningful than the alert severity on its own. For example, an alert with a severity of Major, may not be in need of resolution ahead of an alert whose priority is Critical. The combined group priority value takes the weight of each factor into account, giving you a better indication of which alert to attend to first.
The alert priority group is available in alert lists in the Dashboard, Alert Intelligence, and All Alerts page. For example, in the All Alerts list, the alert priority group is displayed as depicted in the following image.
[Omitted image "alert-priority-group.png"] Alt text: Alert priority group
Triggers that cause recalculation
Changes to open alerts trigger the recalculation of the priority and then the alert is again categorized into the relevant priority group. Closed alerts are not considered for alert priority group calculation.
Parent Topic:View alert information
Related topics
--- title: Priority group description: For better triage and focus, alerts that have a higher priority are brought to the top of the alert list. This placement brings to your attention those alerts that require you to handle them at a higher priority than other alerts. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/alert-priority-group.html release: australia product: Event Management classification: event-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [View alert information, Use, Event Management, ITOM AIOps, IT Operations Management] --- # Priority group For better triage and focus, alerts that have a higher priority are brought to the top of the alert list. This placement brings to your attention those alerts that require you to handle them at a higher priority than other alerts. The priority group indicates which alerts should be attended to first. Priority is [calculated](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/alert-priority.md) for each open alert and then mapped into one of four priority categories. ## Thresholds Thresholds on the calculated priority are used to determine to which category the alert is mapped to. Alerts with a priority above the value of the **evt\_mgmt.top\_priority\_group\_threshold** property are categorized as **Urgent**, which is the highest priority. The default value of this threshold is 1M. ## Priority group categories The priority groups into which alerts fall are listed in the following table. |Priority group|Icon| |--------------|----| |Urgent|\[Omitted image "priority-urgent.png"\] Alt text: Urgent priority| |High|\[Omitted image "priority-high.png"\] Alt text: High priority| |Moderate|\[Omitted image "priority-moderate.png"\] Alt text: Moderate priority| |Low|\[Omitted image "priority-low.png"\] Alt text: Low priority value| The value of the alert priority group is more meaningful than the alert severity on its own. For example, an alert with a severity of Major, may not be in need of resolution ahead of an alert whose priority is Critical. The combined group priority value takes the weight of each factor into account, giving you a better indication of which alert to attend to first. The alert priority group is available in alert lists in the Dashboard, Alert Intelligence, and All Alerts page. For example, in the **All Alerts** list, the alert priority group is displayed as depicted in the following image. \[Omitted image "alert-priority-group.png"\] Alt text: Alert priority group ## Triggers that cause recalculation Changes to open alerts trigger the recalculation of the priority and then the alert is again categorized into the relevant priority group. Closed alerts are not considered for alert priority group calculation. **Parent Topic:**[View alert information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMViewAlert.md) **Related topics** [Alert priority](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/alert-priority.md)
| title | Priority group |
| description | For better triage and focus, alerts that have a higher priority are brought to the top of the alert list. This placement brings to your attention those alerts that require you to handle them at a higher priority than other alerts. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/alert-priority-group.html |
| release | australia |
| product | Event Management |
| classification | event-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | View alert informationUseEvent ManagementITOM AIOpsIT Operations Management |