Apply a quick response in an alert

---
title: Apply a quick response in an alert
description: In an alert, use the Quick Response feature to apply remediation to the alert or to launch a web application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/apply-quick-response-in-alert.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [View alert information, Use, Event Management, ITOM AIOps, IT Operations Management]
---

# Apply a quick response in an alert

In an alert, use the `Quick Response` feature to apply remediation to the alert or to launch a web application.

## Before you begin

Role required: evt\_mgmt\_operator, evt\_mgmt\_admin

## About this task

**Quick Response** is a feature that enables you to perform a quick action on the selected alert. The action is to apply remediation or to launch an application. If you have upgraded from Istanbul or earlier, this feature is a combination of the **Remediation** and **Launch an application** features.

If you select a remediation link when invoking a Quick Response, a workflow is executed according to the criteria specified in the alert management rule. Click a launch application link to launch the web application that was configured in the alert management rule. For further information, see [Migrate an alert action rule to an alert management rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMCreateAlertRule.md).

## Procedure

1.  Navigate to **All** > **Event Management** > **All Alerts**.

2.  In the Alerts list, right-click the required alert and select **Quick Response**.

    \[Omitted image "Slimmed\_Down\_Image\_Roy.png"\] Alt text: Event Management response

3.  In the Quick Response page, click the required link to perform the required action.

    If the link that you require is not available, perform one of these actions.

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**For Remediation, define a remediation task using an Alert rule based on the selected alert**

</td><td>

1.  Navigate to **Alert Rules**.
2.  Select the required alert management rule to edit.
3.  Click **Remediation**.
4.  Click **Enable Remediation**.
5.  In the **Execution** field, select either Automatic or Manual.
6.  In the **Orchestration** workflow field, specify the remediation workflow.
    -   For **Orchestration**, in the workflow settings, select **Remediation Task \[em\_remediation\_task\]** in the **Table** field.
    -   After you finish configuring the orchestration workflow, publish it.
7.  Click **Update**.
 For further information, see [Migrate an alert action rule to an alert management rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMCreateAlertRule.md).

</td></tr><tr><td id="d781136e204">

**For Launch Application, create a web application link using an Alert rule based on the selected alert**

</td><td>

1.  Navigate to **Alert Rules**.
2.  Select the required alert management rule to edit.
3.  Click **Launcher**.
4.  Click **Enable**.
5.  In the **Display Name** field, specify a name for the link.
6.  In the **URL** field, compose the URL using data from the alert in the format: `${source}.com:${port}/${cmdb_ci.name}`
7.  Click **Update**.
 For further information, see [Migrate an alert action rule to an alert management rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMCreateAlertRule.md).

</td></tr></tbody>
</table>
## What to do next

To create a remediation task or web application link, see [Migrate an alert action rule to an alert management rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMCreateAlertRule.md).

**Parent Topic:**[View alert information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMViewAlert.md)

**Related topics**  


[Launch web application from alert](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMLaunchAnApplication.md)