Event Management

---
title: Event Management
description: ServiceNow Event Management is a robust application that helps keep your IT systems healthy by spotting problems quickly and fixing them. It collects events from different sources, figures out what's causing the issues, and converts them into alerts. These alerts are then analyzed, grouped, and acted upon to resolve issues and maintain system health.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/c\_EM.html
release: australia
product: Event Management
classification: event-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [ITOM AIOps, IT Operations Management]
---

# Event Management

ServiceNow® Event Management is a robust application that helps keep your IT systems healthy by spotting problems quickly and fixing them. It collects events from different sources, figures out what's causing the issues, and converts them into alerts. These alerts are then analyzed, grouped, and acted upon to resolve issues and maintain system health.

Event Management seamlessly integrates with various monitoring tools via connectors and listeners, enabling comprehensive data collection and correlation. Available as a separate subscription, Event Management can be tailored to specific needs for efficient incident management.

\[Omitted video\] Description: This video explains how to install and configure Event Management so you can start using it.

## Get started

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Explore the various types of alert grouping and the rules for correlation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/c_ServiceAnalyticsOverview.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Setup Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/c_EMConfiguration.md)

</td><td>

[Use\[Omitted image "bus-community.svg"\] Alt text: View alert information and monitor service health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/user-guide.md)

</td></tr><tr><td>

[Integrations \[Omitted image "bus-integration-and-apis.svg"\] Alt text: Learn how you can integrate Event Management with other monitoring systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/c_EMEvent.md)

</td><td>

[Event processing\[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Understand the analysis and management of events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/processing-events.md)

</td><td>

[Reference \[Omitted image "bus-manage.svg"\] Alt text: Get details about domain separation in Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/domain-separation-event-management.md)

</td></tr></tbody>
</table>## Dependencies

For a list of Event Management plugin dependencies, see [Plugins or applications installed with ITOM AIOps](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/plugin-app-itom-health.md).

## Troubleshoot and get help

-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Ask or answer questions in the Event Management community](https://community.servicenow.com/community/operations-management)
-   [Contact ServiceNow Support](http://www.servicenow.com/support/contact-support.html)
-   [Video: Getting started with Event Management](https://players.brightcove.net/6274575390001/nUx4EKfUz_default/index.html?videoId=6331193497112)
-   [Videos: Getting started with ITOM](https://www.youtube.com/playlist?list=PLCOmiTb5WX3p7hJP68kQu3nXPCwwGtXK0)
-   [Developer training](https://developer.servicenow.com/app.do#!/training/landing)
-   [Developer documentation](https://developer.servicenow.com/app.do#!/documentation)