Close an alert in Express List

---
title: Close an alert in Express List
description: Manually close alerts from the Express List pane or preview panel if you know the root cause or have fixed the problem.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/close-alert.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage alert states in Express List, Assigning and managing alerts, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Close an alert in Express List

Manually close alerts from the Express List pane or preview panel if you know the root cause or have fixed the problem.

## Before you begin

Role required: evt\_mgmt\_operator, evt\_mgmt\_admin

**Note:** The evt\_mgmt\_user role is view-only and does not have permission to perform this action.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3.  Close selected alerts.

    You can close alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected.

<table id="choicetable_s4j_1yg_vzb"><thead><tr><th align="left" id="d474696e89">

Location

</th><th align="left" id="d474696e92">

Action

</th></tr></thead><tbody><tr><td id="d474696e98">

**The Express List pane**

</td><td>

1.  In the Express List pane, select the alert.

You can select more than one alert row.

**Note:** You can perform the action on up to 1,000 alerts simultaneously by selecting the **Select All** check box in the Active alerts list. \[Omitted image "el-select-all.png"\] Alt text: Select All check box.

To display the individual alerts inside a group, select the chevron icon \(\[Omitted image "icon-chevron.png"\] Alt text: Chevron icon.\) at the beginning of the alert group row.

2.  From the **Close** drop-down list at the top right of the alert list, select **Close alert**.


</td></tr><tr><td id="d474696e151">

**The Express List preview panel for group alerts**

</td><td>

1.  Select an alert group row.
2.  In the **Alerts in group** tab, select an alert tile.
3.  Select the more actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions icon\).
4.  Select **Close alert**.


</td></tr></tbody>
</table>
## Result

The alert is closed and its status is displayed at the top of the preview panel.