Create SolarWinds monitor credentials

task australia Updated Sep 10, 2026 1 min read create-credentials-solarwinds.md

Create a Basic Auth credential in ServiceNow to store the SolarWinds user name and password that the SolarWinds monitor connector uses to access the SolarWinds API.

Before you begin

Confirm you have a local SolarWinds Orion account for Basic authentication (username + password) with rights to query the SolarWinds Information Service (SWIS) REST API. Create this account in the Orion Web Console; it is the account ServiceNow uses to poll alerts.

Role required: evt_mgmt_admin

Procedure

Navigate to All > Connections & Credentials > Credentials.
Click New.
Select Basic Auth Credential.

On the form, fill in the fields.

Field	Description
Name	Enter a unique and descriptive name for this credential. For example, you might call it `SolarWinds authentication`.
User name	Enter the user name of the SolarWinds account that the connector uses to access the SolarWinds API.
Password	Enter the password for the SolarWinds account.
Active	Option to enable the use of this credential.
Order	The order (sequence) in which the platform tries this credential as it attempts to log on to devices. The smaller the number, the higher in the list this credential appears. Establish credential order when using large numbers of credentials or when security locks out users after three failed login attempts. If all the credentials have the same order number (or none), the instance tries the credentials in a random order. Default value: `100`

Click Submit.

Result

The credential for use with the SolarWinds monitor connector is created.

Parent Topic:Configure event collection from SolarWinds monitor

Related topics

Credentials and connection information

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---
title: Create SolarWinds monitor credentials
description: Create a Basic Auth credential in ServiceNow to store the SolarWinds user name and password that the SolarWinds monitor connector uses to access the SolarWinds API.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/create-credentials-solarwinds.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure event collection from SolarWinds monitor, Configure a pull connector, Configure Event Management connectors, Event Management Integrations, Configure, Event Management, ITOM AIOps, IT Operations Management]
---

# Create SolarWinds monitor credentials

Create a Basic Auth credential in ServiceNow to store the SolarWinds user name and password that the SolarWinds monitor connector uses to access the SolarWinds API.

## Before you begin

Confirm you have a local SolarWinds Orion account for Basic authentication \(username + password\) with rights to query the SolarWinds Information Service \(SWIS\) REST API. Create this account in the Orion Web Console; it is the account ServiceNow uses to poll alerts.

Role required: evt\_mgmt\_admin

## Procedure

1.  Navigate to **All** &gt; **Connections &amp; Credentials** &gt; **Credentials**.

2.  Click **New**.

3.  Select **Basic Auth Credential**.

4.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Enter a unique and descriptive name for this credential. For example, you might call it `SolarWinds authentication`.|
    |User name|Enter the user name of the SolarWinds account that the connector uses to access the SolarWinds API.|
    |Password|Enter the password for the SolarWinds account.|
    |Active|Option to enable the use of this credential.|
    |Order|The order \(sequence\) in which the platform tries this credential as it attempts to log on to devices. The smaller the number, the higher in the list this credential appears. Establish credential order when using large numbers of credentials or when security locks out users after three failed login attempts. If all the credentials have the same order number \(or none\), the instance tries the credentials in a random order. Default value: `100`|

5.  Click **Submit**.


## Result

The credential for use with the SolarWinds monitor connector is created.

**Parent Topic:**[Configure event collection from SolarWinds monitor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMConfigureSolarwindsConnectorJS.md)

**Related topics**  


[Credentials and connection information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/r-credentials.md)