Create integration account

task australia Updated Sep 10, 2026 1 min read create-integration-account.md

Create a dedicated account with the evt_mgmt_integration role for third-party monitoring systems to push events to ServiceNow.

Before you begin

Verify you have installed the ITOM AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins.

Ensure you're in the Configure IT Operations Management page.

Role required: evt_mgmt_admin

About this task

A dedicated integration account ensures third-party monitoring systems have secure, stable, and appropriately scoped access to push events into ServiceNow without relying on personal user accounts.

Note: Create an integration account user only if you plan to use basic authentication. This step is not required if you're using API keys or OAuth. If you prefer those methods, refer to the corresponding documentation for setup instructions.

Procedure

Navigate to Configuration Summary > Event Management > Platform foundations.
Expand Platform foundations.
Select Integration account.
Select Create account.

The Create integration account page opens.
In the User ID field, enter the account id or the name of the account.
In the Password field, enter the password for the integration account.
Select Create account.

The integration account is created.
To complete the setup, select Mark as configured.

Keywords EM integration account

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---
title: Create integration account
description: Create a dedicated account with the evt\_mgmt\_integration role for third-party monitoring systems to push events to ServiceNow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/create-integration-account.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [EM integration account]
breadcrumb: [Configure Event Management using ServiceNow Otto for Setup, Configure, Event Management, ITOM AIOps, IT Operations Management]
---

# Create integration account

Create a dedicated account with the evt\_mgmt\_integration role for third-party monitoring systems to push events to ServiceNow.

## Before you begin

Verify you have installed the ITOM AIOps and ServiceNow Otto for IT Operations Management \(ITOM\) plugins.

Ensure you're in the Configure IT Operations Management page.

Role required: evt\_mgmt\_admin

## About this task

A dedicated integration account ensures third-party monitoring systems have secure, stable, and appropriately scoped access to push events into ServiceNow without relying on personal user accounts.

**Note:** Create an integration account user only if you plan to use basic authentication. This step is not required if you're using API keys or OAuth. If you prefer those methods, refer to the corresponding documentation for setup instructions.

## Procedure

1. Navigate to **Configuration Summary** &gt; **Event Management** &gt; **Platform foundations**.

2. Expand **Platform foundations**.

3. Select **Integration account**.

4. Select **Create account**.

The Create integration account page opens.

5. In the **User ID** field, enter the account id or the name of the account.

6. In the **Password** field, enter the password for the integration account.

7. Select **Create account**.

The integration account is created.

8. To complete the setup, select **Mark as configured**.