Create an incident with ServiceNow Otto in Express List

---
title: Create an incident with ServiceNow Otto in Express List
description: Create an incident with a human-readable, AI-generated description.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/el-create-incident-now-assist.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Promote alerts, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Create an incident with ServiceNow Otto in Express List

Create an incident with a human-readable, AI-generated description.

## Before you begin

Currently, this feature is available for CMDB, Log Analytics, tag-based, and component-based alerts.

Role required: evt\_mgmt\_operator, evt\_mgmt\_admin

**Note:** The evt\_mgmt\_user role is view-only and doesn’t have permission to perform this action.

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3.  Create an incident from a selected alert.

    1.  In the Express List pane, select the check box for the desired alert.

        **Note:** To display the individual alerts inside a group, select the chevron icon \(\[Omitted image "icon-chevron.png"\] Alt text: Chevron icon.\) at the beginning of the alert group row.

    2.  Select the **Alert actions** drop-down list.

        \[Omitted image "alert-actions-tool-tip.png"\] Alt text: Alert actions drop down arrow

    3.  Under **Response actions**, select **Create Incident with Otto**.

    An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.