Machine learning solutions for Event Management

concept australia Updated Sep 10, 2026 1 min read ml-solutions-em.md

Build solutions for Event Management with Predictive Intelligence.

Solution definition

Solution Definition	Description
Closed alert similarity	Closed alert similarity is a similarity solution definition that is used to recommend similar Alert records based on these fields: Description, Node, Resource, CI Type,Source, and Metric Name from the Alert [em_alert] table. Results are visible to users on the Alert form and on the Similar Alerts tab in Workspace.
EM Alert Clustering Solution	EM Alert Clustering Solution is a clustering solution definition used in Event Management. Allows building clustering models enabling identification of common text patterns in alerts to create alert groups. Text clusters are based on these fields: Description, Metric Name, Configuration Item Class from the Alert [em_alert] table.

**Parent Topic:**[Event Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/event-management-reference.md)

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---
title: Machine learning solutions for Event Management
description: Build solutions for Event Management with Predictive Intelligence.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/ml-solutions-em.html
release: australia
product: Event Management
classification: event-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Event Management, ITOM AIOps, IT Operations Management]
---

# Machine learning solutions for Event Management

Build solutions for Event Management with Predictive Intelligence.

## Solution definition

<table id="table_vpq_m32_35b"><thead><tr><th>

Solution Definition

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Closed alert similarity

</td><td>

Closed alert similarity is a similarity solution definition that is used to recommend similar Alert records based on these fields: Description, Node, Resource, CI Type,Source, and Metric Name from the Alert \[em\_alert\] table. Results are visible to users on the Alert form and on the Similar Alerts tab in Workspace.

</td></tr><tr><td>

EM Alert Clustering Solution

</td><td>

EM Alert Clustering Solution is a clustering solution definition used in Event Management. Allows building clustering models enabling identification of common text patterns in alerts to create alert groups. Text clusters are based on these fields: Description, Metric Name, Configuration Item Class from the Alert \[em\_alert\] table.

</td></tr></tbody>
</table>**Parent Topic:**[Event Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/event-management-reference.md)