Generate a ServiceNow Otto summary of past related incidents

---
title: Generate a ServiceNow Otto summary of past related incidents
description: View an AI summary of past incidents related to the current alert, including strategies used to resolve them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/nai-analyze-past-incidents.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Accelerate alert resolution with past incident analysis, Responding to and working with alerts in Express List, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Generate a ServiceNow Otto summary of past related incidents

View an AI summary of past incidents related to the current alert, including strategies used to resolve them.

## Before you begin

-   Install ServiceNow Otto for ITOM. For more information, see [Install the ServiceNow Otto for IT Operations Management \(ITOM\) application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/install-now-assist-itom.md).
-   Ensure that the Alert investigation skill is active. For more information, see [Install the ServiceNow Otto for IT Operations Management \(ITOM\) application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/install-now-assist-itom.md).

For comprehensive information about the ServiceNow Otto panel, see [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md).

Role required: evt\_mgmt\_operator

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  Select the List icon \(\[Omitted image "icon-lists.png"\] Alt text: List icon.\) in the navigation bar.

3.  Select **Lists** > **Alerts** > **All Alerts**.

4.  Open an alert.

5.  Select the ServiceNow Otto panel icon \(\[Omitted image "icon-ai-sparkle.png"\] Alt text: ServiceNow Otto panel icon.\).

    The panel displays.

6.  Request a past incidents investigation by selecting **Analyze related incidents**.

    A summary of the most relevant related incidents displays in the panel.

7.  Inspect the details of a related incident by selecting the relevant link under Related Incidents.

    The incident page opens, showing the Overview tab.