Event Management Operator Tutorial

---
title: Event Management Operator Tutorial
description: As an Event Management operator, your role is to find alerts, analyze them, and take action to help resolve the underlying issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/operator-guide-em.html
release: australia
product: Event Management
classification: event-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Event Management, ITOM AIOps, IT Operations Management]
---

# Event Management Operator Tutorial

As an Event Management operator, your role is to find alerts, analyze them, and take action to help resolve the underlying issue.

**Note:** The Operator Workspace interface is available only to customers who have upgraded from a release prior to the Utah release. New customers as of the Utah release can use the Service Operations Workspace for ITOM, which offers an enhanced UI for managing alerts.

## Take the tutorial

Before you can work as an operator, take a tutorial to become familiar with several Event Management concepts. The tutorial helps you understand what operators typically do on a regular basis.

Start the tutorial by clicking the first lesson:

<table id="table_or3_vg3_3db"><tbody><tr><td>

Lesson 1

</td><td>

[An overview of events and alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-events-alerts.md)

</td></tr><tr><td>

Lesson 2

</td><td>

[An overview of application services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-application-services.md)

</td></tr><tr><td>

Lesson 3

</td><td>

[Event Management operator workspaces](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-user-interfaces.md)

</td></tr><tr><td>

Lesson 4

</td><td>

[What operators do](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-process.md)

</td></tr></tbody>
</table>-   **[An overview of alerts for Event Management operators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-events-alerts.md)**  
As an Event Management operator, understand how alerts are generated from events, what to look for in alerts, and how alerts are grouped.
-   **[Application services for Event Management operators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-application-services.md)**  
As an Event Management operator, you need to understand what application services are.
-   **[Event Management operator environment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-user-interfaces.md)**  
As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.
-   **[What Event Management operators do](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-process.md)**  
As an Event Management operator, your typical workflow involves three phases: analyzing an alert and its effect on application services, taking some type of action, and making sure the alert is finally closed.
-   **[Advanced tasks for the Event Management operator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/operator-advanced-tasks.md)**  
As an Event Management operator, you might need to perform additional tasks that are outside of your typical workflow, or tasks that you need to perform only once.

**Parent Topic:**[Using Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/user-guide.md)