Respond to an alert in Express List
task australia Updated Sep 10, 2026 1 min read remediate-alert.md
Run a response action to remediate an alert issue manually from the Express List pane.
Before you begin
Role required: evt_mgmt_operator, evt_mgmt_admin
Note: The evt_mgmt_user role is view-only and doesn’t have permission to perform this action.
Procedure
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Navigate to Workspaces > Service Operations Workspace.
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From the navigation bar, select the Express list icon [Omitted image "express-list1.png"].
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Select the alert number to open it.
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Select the response action for the alert from the Close drop-down list.
Note: If the list is empty, no response actions are available.
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---
title: Respond to an alert in Express List
description: Run a response action to remediate an alert issue manually from the Express List pane.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/remediate-alert.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Responding to and working with alerts in Express List, Express List, Event Management, ITOM AIOps, IT Operations Management]
---
# Respond to an alert in Express List
Run a response action to remediate an alert issue manually from the Express List pane.
## Before you begin
Role required: evt\_mgmt\_operator, evt\_mgmt\_admin
**Note:** The evt\_mgmt\_user role is view-only and doesn’t have permission to perform this action.
## Procedure
1. Navigate to **Workspaces** > **Service Operations Workspace**.
2. From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].
3. Select the alert number to open it.
4. Select the response action for the alert from the **Close** drop-down list.
**Note:** If the list is empty, no response actions are available.
| title | Respond to an alert in Express List |
| description | Run a response action to remediate an alert issue manually from the Express List pane. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/remediate-alert.html |
| release | australia |
| product | Event Management |
| classification | event-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Responding to and working with alerts in Express ListExpress ListEvent ManagementITOM AIOpsIT Operations Management |