Run actions to resolve alert issues in Service Operations Workspace for ITOM

---
title: Run actions to resolve alert issues in Service Operations Workspace for ITOM
description: Resolve the underlying issue of an alert by running predefined remediation tasks, ensuring faster issue resolution and ensuring consistent resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/run-alert-remediation.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Responding to and working with alerts in Express List, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# Run actions to resolve alert issues in Service Operations Workspace for ITOM

Resolve the underlying issue of an alert by running predefined remediation tasks, ensuring faster issue resolution and ensuring consistent resolution.

## Before you begin

Role required: evt\_mgmt\_operator

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3.  Select the alert number to open it.

    The alert opens in a separate tab, displaying the **Overview** tab.

4.  Select **Launch playbook**.

5.  Select the **Playbook** tab.

    The **Run remediation** card displays the available remediation actions.

    \[Omitted image "playbook-tab.png"\] Alt text: An alert displayed in a separate tab with the Overview, Details, Related records, and Playbook sub-tabs. The Playbook subtab shows Run remediation and Alert executions cards.

6.  Select the tile corresponding to the action you want to run.

    The selected action appears on the **Alert executions** card.


## Result

When the action is complete, it appears in the **Completed** card underneath the Alert remediation section.