Simulate event processing

task australia Updated Sep 10, 2026 1 min read simulate-event-processing.md
Raw file servicenow.com

Simulate event processing logic to understand which rules execute on an event and how event fields change.

Before you begin

Role required: evt_mgmt_admin

About this task

Note: Use Ignore automation and Enrich automation in Service Operations Workspace, the updated way to automatically filter out irrelevant alerts, or to transform and standardize alert data for better response.

Procedure

  1. Navigate to All > Event Management > All Events.

  2. Open the event you want to simulate.

  3. In the Related Links section, select Simulate event processing.

  4. In the info message that appears at the top of the screen, select the link to the created simulated alert.

  5. View which event rules and event field mapping rules were applied and the event field values by selecting the Activities tab.

Parent Topic:Event rules

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