View metrics for an alert

---
title: View metrics for an alert
description: Viewing metrics enables you to understand historical data related to an alert's CI.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/event-management/view-metrics-workspace.html
release: australia
product: Event Management
classification: event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Responding to and working with alerts in Express List, Express List, Event Management, ITOM AIOps, IT Operations Management]
---

# View metrics for an alert

Viewing metrics enables you to understand historical data related to an alert's CI.

## Before you begin

-   Ensure that you install the Operational Intelligence \(com.snc.sa.metric\) plugin.
-   Configure the metrics to be displayed for the alert, as described in [Configure alert metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/configure-alert-metrics-itom.md).

Role required: evt\_mgmt\_admin

## Procedure

1.  Navigate to **Workspaces** > **Service Operations Workspace**.

2.  From the navigation bar, select the Express list icon \[Omitted image "express-list1.png"\].

3.  Select an alert to open it.

4.  Click the **Metrics** subtab.

    The configured metrics appear on the page.

    \[Omitted image "alert-metrics-new.png"\] Alt text: Metrics subtab

    To customize the metrics display, configure the following properties on the **System Properties** > **All Properties** page:

    -   **ws\_metric.widgets\_number\_limit**: Specify the number of widgets/records that can be displayed on the metrics tab.
    -   **ws\_metric.datasets\_per\_widget\_limit**: Specify the number of charts/datasets that can be displayed on a chart.
5.  In the **Time range relative to alert** list, select the time range for which you want the metrics to be displayed for the alert:

    -   1 hour before and after \(default setting\)
    -   3 hours before and after
    -   5 hours before and after
    -   Custom range \(to configure a customized time range for the metrics to measure\)
6.  Click a parameter below a chart to hide the specified parameter's data on the chart.

7.  Click the **Insights Explorer** button to view metrics by dragging and dropping them onto a timeline.


**Related topics**  


[View metric values in the Insights Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/view-metrics-explorer.md)