Configure a ServiceNow Log Export data input in Health Log Analytics manually

---
title: Configure a ServiceNow Log Export data input in Health Log Analytics manually
description: Set up a data input for monitoring ServiceNow instance node logs from both Java code and JavaScript in Health Log Analytics \(HLA\). This data input provides a complete view of your instance status, including server context.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/health-log-analytics/hla-data-input-log-export.html
release: australia
product: Health Log Analytics
classification: health-log-analytics
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [ServiceNow, Log Export, Health Log Analytics, HLA, manual, data input, configuration]
breadcrumb: [Manual data input configuration, Set up data inputs manually, Set up HLA on your instance, Configuring, Health Log Analytics, ITOM AIOps, IT Operations Management]
---

# Configure a ServiceNow Log Export data input in Health Log Analytics manually

Set up a data input for monitoring ServiceNow instance node logs from both Java code and JavaScript in Health Log Analytics \(HLA\). This data input provides a complete view of your instance status, including server context.

## Before you begin

**Note:** Only a single ServiceNow Log Export data input can exist in the system. This data input doesn't run on a MID Server.

-   Verify that the Log Export Service \(LES\) is installed on your ServiceNow instance. LES is a ServiceNow Platform tool under a different license than Health Log Analytics that enables you to export your system logs seamlessly into HLA. For more information, see [Log Export Service \(LES\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/les-intro.md).
-   Verify that the Hermes Messaging Service is up and running:
    1.  Navigate to **All** > **Hermes Messaging Service** > **Diagnostics**.
    2.  Ensure that the status icon is green, signifying that the service is active.

        If it isn't, contact ServiceNow support.

-   Create an instance-signed PKI Certificate:
    1.  Navigate to **All** > **Certificate Generator** > **Instance PKI Certificate Generator**.
    2.  In the **Certificate Password** field, set a password to use for your certificate.
    3.  Select **Generate**.

        The system generates the certificate.

    4.  Download the `keystore` and `truststore` files to your machine.
-   Create a Basic Auth credential and attach it to a credential alias.
    1.  Navigate to **All** > **IntegrationHub** > **IntegrationHub Usage** > **Connections & Credentials** > **Credentials**
    2.  Select **New**.
    3.  Select **Basic Auth Credentials**.
    4.  In the **Password** field, enter the certificate password.
    5.  In the **Credential alias** field, attach the new Basic Auth credential to a new credential alias.

Role required: evt\_mgmt\_admin

## About this task

The ServiceNow Log Export data input streams system node logs from Java code and JavaScript into HLA. This provides a complete view of your ServiceNow instance status with server context. This enhanced visibility facilitates improved monitoring and generates more meaningful alerts to help you identify instance issues, detect security threats, optimize performance, and maintain regulatory compliance.

## Procedure

1.  Navigate to **All** > **Health Log Analytics** > **Data Input** > **Data Inputs**.

2.  On the Data Inputs page, select **New**.

3.  Choose **ServiceNow Log Export Hermes Consumer**.

4.  Select the **Manage Attachments** icon \(\[Omitted image "paper-clip-icon.png"\] Alt text: Manage Attachments icon.\) and attach the `keystore` and `truststore` files to the form.

5.  On the form, fill in the fields.

    For a description of the fields, see [ServiceNow Log Export data input configuration fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/health-log-analytics/hla-data-input-log-export-ref.md).

6.  Select **Save**.

    Health Log Analytics adds the data input record to the Data Inputs table.


## Result

The data input configuration process is complete. Health Log Analytics adds the data input record to the **Data Inputs** table and attaches the configuration file to the data input record.

Alerts generated by this data input have the `glide_node_log alerts` component alert tag in the **Express List** **Active alerts** page.

**Parent Topic:**[Configuring data inputs for Health Log Analytics manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/health-log-analytics/hla-data-inputs-configuring.md)