HLA Operational dashboard

---
title: HLA Operational dashboard
description: The Health Log Analytics Operational dashboard uses Performance Analytics to monitor log data, alerts, and error rates in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/hla-operational-dashboard.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AIOps Dashboards in SOW for ITOM, ITOM AIOps, IT Operations Management]
---

# HLA Operational dashboard

The Health Log Analytics Operational dashboard uses Performance Analytics to monitor log data, alerts, and error rates in Service Operations Workspace.

\[Omitted image "hla-operational-dashboard2.png"\] Alt text: HLA Operational dashboard

## Prerequisites

Ensure that the Health Log Analytics application is installed.

## Required ServiceNow AI Platform roles

-   evt\_mgmt\_admin
-   evt\_mgmt\_operator

## Access the HLA Operational dashboard

To open the dashboard, use one of the following methods:

-   Navigate to **All** > **AIOps Dashboards** > **AIOps Operational** > **HLA Operational**.
-   Navigate to **Workspaces** > **Service Operations Workspace** and select the AIOps Dashboards icon \(\[Omitted image "aiops-operational-icon.png"\] Alt text: AIOps Dashboards icon.\), then display the HLA Operational dashboard.

## Use cases

These use cases provide examples of how different people in your organization would use this dashboard.

|User|Dashboard use|
|----|-------------|
|evt\_mgmt\_admin|Edits the dashboard and grants view and share permissions.|
|evt\_mgmt\_operator or evt\_mgmt\_admin|Monitors the dashboard to visualize and track HLA log and alerts data, error rates, and other relevant information.|

## Breakdowns

Breakdowns available in the HLA Operational dashboard are:

-   HLA Overview
-   Error rate

## Reports

<table id="table_dnj_5rx_byb"><thead><tr><th>

Title

</th><th>

Type

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Logs processed

</td><td>

Bar chart

</td><td>

The number of logs that were processed and analyzed in the selected period. By default, the dashboard visualizes log data that was ingested in the last 24 hours.

</td></tr><tr><td>

Active alerts created by logs

</td><td>

Table

</td><td>

Detailed data on all currently active alerts.

</td></tr><tr><td>

Endpoints streamed

</td><td>

Line graph

</td><td>

The number of endpoints \(IPs, networks, and devices\) that are streaming into Health Log Analytics, by application service.

</td></tr><tr><td>

Logs by level state

</td><td>

Bar chart

</td><td>

The severity level of the logs for the streaming sources.

</td></tr><tr><td>

Logs per application service

</td><td>

Line graph

</td><td>

The number of logs streamed for each application service in the selected period.

 Monitor this data to ensure that log data is streaming as expected for each application service.

</td></tr><tr><td>

Logs per host

</td><td>

Line graph

</td><td>

The number of processed logs for each host in the selected period.

 Monitor this data to detect hosts that are logging more or less data than expected.

</td></tr><tr><td>

Error rate per application service

</td><td>

Line graph

</td><td>

The number of logs with errors for each application service analyzed in the selected period.

 Monitor this data to further investigate the errors.

**Note:** Health Log Analytics automatically creates alerts for Error anomalies.

</td></tr><tr><td>

Error rate per component

</td><td>

Line graph

</td><td>

The number of logs with errors for each component analyzed in the selected period.

 Monitor this data to ensure that the error rate for each component is normal.

</td></tr></tbody>
</table>