Install ITOM AIOps apps using Setup Hub

install-aiops-plugins.md

Raw file

Install two plugins to enable ITOM AIOps functionality: ITOM AIOps and ServiceNow Otto for ITOM.

Before you begin

Verify that the sn_ia_config.ia_user role is assigned to the evt_mgmt_admin role.

Role required: evt_mgmt_admin

Procedure

Navigate to Admin > Home.

The Admin Home page opens.

[Omitted image "nowassist-setup-admin-home-page.png"] Alt text: Admin home page showing the product families.
In the IT Operations Management tile, select Ready to configure.

The Welcome! Let's get started dialog box appears.

[Omitted image "aiops-admin-start-setup1.png"] Alt text: Welcome dialog box prompting the user to get started.
Select Start setup.

View all available plugins in the Not Installed tab.

[Omitted image "aiops-admin-conf-not-installed-tab.png"] Alt text: IT Operations Management page showing the plugins to be installed.
Install the ITOM AIOps plugin by selecting the install icon ([Omitted image "icon-aiops-admin-conf-install.png"] Alt text: install icon).
To select the ServiceNow Otto for ITOM plugin, perform the following steps:
1. Select the Application manager icon ([Omitted image "icon-aiops-admin-install-now-assist-itom.png"] Alt text: Application page icon).
2. On the Application manager page, select Install. Both plugins are installed and listed in the Installed tab in the IT Operations Management page.

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---
title: Install ITOM AIOps apps using Setup Hub
description: Install two plugins to enable ITOM AIOps functionality: ITOM AIOps and ServiceNow Otto for ITOM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/install-aiops-plugins.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ITOM AIOps, plugin installation, Now Assist, IT Operations Management, apps]
breadcrumb: [ITOM AIOps, IT Operations Management]
---

# Install ITOM AIOps apps using Setup Hub

Install two plugins to enable ITOM AIOps functionality: ITOM AIOps and ServiceNow Otto for ITOM.

## Before you begin

Verify that the sn\_ia\_config.ia\_user role is assigned to the evt\_mgmt\_admin role.

Role required: evt\_mgmt\_admin

## Procedure

1. Navigate to **Admin** &gt; **Home**.

The Admin Home page opens.

\[Omitted image "nowassist-setup-admin-home-page.png"\] Alt text: Admin home page showing the product families.

2. In the IT Operations Management tile, select **Ready to configure**.

The Welcome! Let's get started dialog box appears.

\[Omitted image "aiops-admin-start-setup1.png"\] Alt text: Welcome dialog box prompting the user to get started.

3. Select **Start setup**.

View all available plugins in the **Not Installed** tab.

\[Omitted image "aiops-admin-conf-not-installed-tab.png"\] Alt text: IT Operations Management page showing the plugins to be installed.

4. Install the ITOM AIOps plugin by selecting the install icon \(\[Omitted image "icon-aiops-admin-conf-install.png"\] Alt text: install icon\).

5. To select the ServiceNow Otto for ITOM plugin, perform the following steps:

1. Select the Application manager icon \(\[Omitted image "icon-aiops-admin-install-now-assist-itom.png"\] Alt text: Application page icon\).
2. On the Application manager page, select **Install**.
Both plugins are installed and listed in the **Installed** tab in the IT Operations Management page.