Install the ServiceNow Otto for IT Operations Management \(ITOM\) application

---
title: Install the ServiceNow Otto for IT Operations Management \(ITOM\) application
description: Install the ServiceNow Otto for IT Operations Management \(ITOM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/install-now-assist-itom.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [generative AI for IT Operations Management, generative AI for ITOM, installation]
breadcrumb: [AI in ITOM, IT Operations Management]
---

# Install the ServiceNow Otto for IT Operations Management \(ITOM\) application

Install the ServiceNow Otto for IT Operations Management \(ITOM\) application.

## Before you begin

Install the AIOps Experience \[sn\_sow\_aiops\] application from the ServiceNow Store. See [Install Service Operations Workspace for ITOM application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/install-sow-itom-apps.md) for more information.

Role required: admin

## About this task

Install ServiceNow Otto for IT Operations Management \(ITOM\) plugin to enable generative AI and agentic AI on your instance.

## Procedure

1.  Go to the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

2.  In the search bar, enter `ServiceNow Otto for ITOM` and then select **Search**.

3.  Select the ServiceNow Otto for ITOM widget and then select **Get** to make this application available for installation on your instance\(s\).

4.  Install the ServiceNow Otto for ITOM application.

    1.  Navigate to **All** > **System Definition** > **Plugins**.

    2.  Search for ServiceNow Otto for IT Operations Management \(ITOM\).

    3.  Select **Install**.


**Related topics**  


[View an alert analysis by ServiceNow Otto in Express List](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/alert-summary-now-assist-express-list.md)