Reviewing CI reliability with an MCP Client

---
title: Reviewing CI reliability with an MCP Client
description: Use an AI-enabled MCP Client that is connected to your ServiceNow environment through the ITOM MCP Server Console to review configuration item \(CI\) reliability and topology. In addition, the MCP Client can assess incident impact on reliability and create service level objectives \(SLOs\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/itom-mcp-server-ci-reliability.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use the ITOM MCP Server Console, AI in ITOM, IT Operations Management]
---

# Reviewing CI reliability with an MCP Client

Use an AI-enabled MCP Client that is connected to your ServiceNow environment through the ITOM MCP Server Console to review configuration item \(CI\) reliability and topology. In addition, the MCP Client can assess incident impact on reliability and create service level objectives \(SLOs\).

The following MCP tools retrieve information from your ServiceNow instance and, in some cases, perform actions.

|Tool|Description|
|----|-----------|
|CMDB CI Reliability Status|Review the current reliability status of a CI, including active SLOs, related incidents and alerts, and affected dependent CIs.|
|CMDB CI Reliability Topology|Review the reliability topology of CI across upstream and downstream dependencies.|
|CMDB SLO for CMDB CI|Create a standard availability SLO for a CI that doesn't already have one.|
|Incident linked CI reliability|Review the reliability impact of an incident on a linked CI, including related alerts and impacted SLOs.|