Remediate alerts with an MCP Client

task australia Updated Sep 10, 2026 1 min read itom-mcp-server-remediate-alert.md

Get and execute an alert remediation workflow or suggestion through an MCP Client.

Before you begin

Verify that:

The ITOM MCP Server Console is active on your ServiceNow instance.
Your MCP Client application is connected to the ITOM MCP Server Console with valid OAuth credentials.
The alert you want to remediate has been investigated, either by the AI Specialist or through the Alert Investigation tool.

If the alert has not yet been investigated, initiate an investigation using the Alert Investigation tool. For more information, see Investigate alerts using an MCP Client.

Warning: The Alert remediation tool provides suggestions through an AI agent or MCP Client. You're interacting with AI. AI-generated responses may be inaccurate or incomplete.

For more information about the Alert remediation tool, see Alert remediation with an MCP Client.

Role required: evt_mgmt_operator or evt_mgmt_admin

Procedure

Open your MCP Client application.
Ask the MCP Client how to handle a specified alert, using natural language.

Either the recommended remediation workflow for the alert is returned, or if none is available, a remediation suggestion is returned.
Confirm whether to execute or dismiss the recommendation.

If you confirm, the remediation is executed.
If the remediation fails to execute, confirm whether to proceed with the fallback action.

For example, creating an incident.

Keywords alert remediationITOM MCP ServerAI agent

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---
title: Remediate alerts with an MCP Client
description: Get and execute an alert remediation workflow or suggestion through an MCP Client.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/itom-mcp-server-remediate-alert.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [alert remediation, ITOM MCP Server, AI agent]
breadcrumb: [Alert remediation, Use the ITOM MCP Server Console, AI in ITOM, IT Operations Management]
---

# Remediate alerts with an MCP Client

Get and execute an alert remediation workflow or suggestion through an MCP Client.

## Before you begin

Verify that:

- The ITOM MCP Server Console is active on your ServiceNow instance.
- Your MCP Client application is connected to the ITOM MCP Server Console with valid OAuth credentials.
- The alert you want to remediate has been investigated, either by the AI Specialist or through the Alert Investigation tool.

If the alert has not yet been investigated, initiate an investigation using the Alert Investigation tool. For more information, see [Investigate alerts using an MCP Client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/review-alerts-using-itom-mcp-server.md).

**Warning:** The Alert remediation tool provides suggestions through an AI agent or MCP Client. You're interacting with AI. AI-generated responses may be inaccurate or incomplete.

For more information about the Alert remediation tool, see [Alert remediation with an MCP Client](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-mcp-server-alert-remediation.md).

Role required: evt\_mgmt\_operator or evt\_mgmt\_admin

## Procedure

1. Open your MCP Client application.

2. Ask the MCP Client how to handle a specified alert, using natural language.

Either the recommended remediation workflow for the alert is returned, or if none is available, a remediation suggestion is returned.

3. Confirm whether to execute or dismiss the recommendation.

If you confirm, the remediation is executed.

4. If the remediation fails to execute, confirm whether to proceed with the fallback action.

For example, creating an incident.