Discover installed software data with ITOM Content Service

task australia Updated Sep 10, 2026 1 min read ics-sam-create-installed-software-record.md

Use ITOM Content Service and ITSM Software Asset Management to discover version-less installed software that isn't discovered automatically with Software Asset Management Core or Software Asset Management Professional or file-based Discovery.

Before you begin

Ensure that the following application and plugins are installed:

ITOM Content Service (sn_smart_content)
Software Asset Management Core (com.snc.sam.core) or Software Asset Management Professional (com.snc.samp)
File Based Discovery (com.snc.discovery.file_based_discovery)

Ensure that ITOM Content Service is active. For more information, see Share data on ITOM Content Service.

Ensure that the content service suggestions in the relevant category are activated. For more information, see Enable discovery with ITOM Content Service.

Role required: discovery_admin

Procedure

Navigate to All > Discovery Smart Content > Smart Content Categories.
Activate the relevant category.
1. In the Name column, search for the relevant category.
2. Double-click (or use the keyboard shortcut) the Create Installed Software column.
3. In the list, select true.
4. Verify the value by selecting the green check mark.

Result

The new installed software record is created and added to the CI Software Installations list the next time Discovery runs a schedule.

Related topics

ITOM Content Service

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---
title: Discover installed software data with ITOM Content Service
description: Use ITOM Content Service and ITSM Software Asset Management to discover version-less installed software that isn't discovered automatically with Software Asset Management Core or Software Asset Management Professional or file-based Discovery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/itom-visibility/ics-sam-create-installed-software-record.html
release: australia
product: ITOM Visibility
classification: itom-visibility
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ITOM Content Service, ITOM Visibility, IT Operations Management]
---

# Discover installed software data with ITOM Content Service

## Before you begin

Ensure that the following application and plugins are installed:

- ITOM Content Service \(sn\_smart\_content\)
- Software Asset Management Core \(com.snc.sam.core\) or Software Asset Management Professional \(com.snc.samp\)
- File Based Discovery \(com.snc.discovery.file\_based\_discovery\)

Ensure that ITOM Content Service is active. For more information, see [Share data on ITOM Content Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/share-data-itom-content-service.md).

Ensure that the content service suggestions in the relevant category are activated. For more information, see [Enable discovery with ITOM Content Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/ics-activate-classifiers.md).

Role required: discovery\_admin

## Procedure

1. Navigate to **All** &gt; **Discovery Smart Content** &gt; **Smart Content Categories**.

2. Activate the relevant category.

1. In the **Name** column, search for the relevant category.

2. Double-click \(or use the keyboard shortcut\) the **Create Installed Software** column.

3. In the list, select **true**.

4. Verify the value by selecting the green check mark.

## Result

The new installed software record is created and added to the CI Software Installations list the next time Discovery runs a schedule.

**Related topics**

[ITOM Content Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/discovery-content-services.md)