Explore ITOM Infra Services Workspace

concept australia Updated Sep 10, 2026 1 min read itom-infra-srv-wrksp-explore.md

The ITOM Infrastructure Services Workspace provides real-time monitoring, proactive alerts, automation of common tasks, and centralized diagnostics to reduce downtime and support tickets.

The ITOM Infrastructure Services Workspace dashboard provides an overview of applications, such as your active MID Servers and ACC agents, and their issues. The dashboard enables you to drill into issues by category and take corrective actions.

For example, selecting a MID Server card shows a table of MID Servers. Then the Server Actions drop-down menu enables you to perform any available action such as validating or re-keying the MID Servers. The Server Actions menu enables you to perform corrective actions to multiple MID Servers at once from the overview.

The ITOM Infrastructure Services dashboard also displays the top three ACC errors on the ACC agent card. You can view the error and have a quick glance at its details. Select View all to see all the errors.

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---
title: Explore ITOM Infra Services Workspace
description: The ITOM Infrastructure Services Workspace provides real-time monitoring, proactive alerts, automation of common tasks, and centralized diagnostics to reduce downtime and support tickets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/itom-visibility/itom-infra-srv-wrksp-explore.html
release: australia
product: ITOM Visibility
classification: itom-visibility
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ITOM Infra Services Workspace, ITOM Visibility, IT Operations Management]
---

# Explore ITOM Infra Services Workspace

The ITOM Infrastructure Services Workspace provides real-time monitoring, proactive alerts, automation of common tasks, and centralized diagnostics to reduce downtime and support tickets.

For example, selecting a MID Server card shows a table of MID Servers. Then the **Server Actions** drop-down menu enables you to perform any available action such as validating or re-keying the MID Servers. The **Server Actions** menu enables you to perform corrective actions to multiple MID Servers at once from the overview.

The ITOM Infrastructure Services dashboard also displays the top three ACC errors on the ACC agent card. You can view the error and have a quick glance at its details. Select **View all** to see all the errors.