ITOM Visibility reference

---
title: ITOM Visibility reference
description: Reference topics provide additional information about mapping and fine-tuning application services using ITOM Visibility lists and forms.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/itom-visibility/visibility-reference.html
release: australia
product: ITOM Visibility
classification: itom-visibility
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [ITOM Visibility, IT Operations Management]
---

# ITOM Visibility reference

Reference topics provide additional information about mapping and fine-tuning application services using ITOM Visibility lists and forms.

-   **[Data collected by ITOM Visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/data-collected-by-itom-visibility.md)**  
ITOM Visibility collects unique data for each type of device and stores it in dedicated tables, fields, and relationships.
-   **[ITOM Visibility and CSDM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/itom-visibility-use-case-product-view.md)**  
ITOM Visibility consists of two ServiceNow products: Discovery and Service Mapping. These products are responsible for creating Configuration Items \(CIs\) in the CMDB and relating them. The goal of this product view is to help you to understand how ITOM Visibility works with the core CSDM framework.
-   **[Run options for discovery schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/discovery-schedule-run-options.md)**  
Both horizontal and top-down discovery use these run options.
-   **[Plugins or applications installed with ITOM Visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/plugin-app-itom-visibility.md)**  
Plugins and applications are installed with ITOM Visibility, and application dependencies are installed when you update.
-   **[Agent Client Collector \(ACC\) admin workspace agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/acc-admin-workspace-agent-actions.md)**  
When working in the Agent Client Collector \(ACC\) admin workspace, you can select actions to perform on the agent by selecting the **Agent actions** button.
-   **[Agent Client Collector \(ACC\) admin workspace information](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/acc-admin-workspace-information.md)**  
When selecting an agent in the ACC admin workspace, select from the displayed options to view information relating to the agent.

**Parent Topic:**[ITOM Visibility](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/itom-visibility/itom-visibility-landing-page.md)