Exploring Metric Intelligence

concept australia Updated Sep 10, 2026 2 min read exploring-metric-intelligence.md

Learn more about using Metric Intelligence to analyze metric data and identify anomalies.

Metric Intelligence overview

Metric Intelligence helps identify and prevent potential service outages. Based on historical metric data, Metric Intelligence indicates anomalous behavior of CIs which events might not capture.

Metric Intelligence users

User	Description
Event Management user[evt_mgmt_user]	Can view alerts and their underlying metrics.
Event Management administrator[evt_mgmt_admin]	Can configure all metric definitions and connector settings.
Operator[evt_mgmt_operator]	Can view all metric definitions and connector settings.

## Metric Intelligence workflow

The following illustration describes the layout and data flow within the Metric Intelligence application.

Metric Intelligence benefits

Benefit	Feature	Users
Monitor your system’s health, performance, and availability through automated collection of events and metrics, leveraging automated configurations.	Agent Client Collector Monitoring	NOC Operator, Event Management administrator
Reduce noise by promoting only the most meaningful anomalies.	View anomaly alerts Create metric rules	Event Management administrator
Detect anomalies with AI-based anomaly detection, either with unsupervised machine-learning abnormal pattern detection (no user intervention), or by setting deterministic alert rules (manually setting a static threshold).	How Health Log Analytics generates alerts	Event Management administrator
Improve resolution time on open alerts and incidents with raw metric data visualization.	Metric Explorer	NOC Operator, Event Management administrator

## What to explore next

To learn more about configuring and using Metric Intelligence, see:

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---
title: Exploring Metric Intelligence
description: Learn more about using Metric Intelligence to analyze metric data and identify anomalies.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/metric-intelligence/exploring-metric-intelligence.html
release: australia
product: Metric Intelligence
classification: metric-intelligence
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Metric Intelligence, IT Operations Management]
---

# Exploring Metric Intelligence

Learn more about using Metric Intelligence to analyze metric data and identify anomalies.

## Metric Intelligence overview

Metric Intelligence helps identify and prevent potential service outages. Based on historical metric data, Metric Intelligence indicates anomalous behavior of CIs which events might not capture.

## Metric Intelligence users

<table id="table_o3l_jxq_ydc"><thead><tr><th>

User

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Event Management user\[evt\_mgmt\_user\]

</td><td>

Can view alerts and their underlying metrics.

</td></tr><tr><td>

Event Management administrator\[evt\_mgmt\_admin\]

</td><td>

Can configure all metric definitions and connector settings.

</td></tr><tr><td>

Operator\[evt\_mgmt\_operator\]

</td><td>

Can view all metric definitions and connector settings.

</td></tr></tbody>
</table>## Metric Intelligence workflow

The following illustration describes the layout and data flow within the Metric Intelligence application.

## Metric Intelligence benefits

<table id="table_r3l_jxq_ydc"><thead><tr><th>

Benefit

</th><th>

Feature

</th><th>

Users

</th></tr></thead><tbody><tr><td>

Monitor your system’s health, performance, and availability through automated collection of events and metrics, leveraging automated configurations.

</td><td>

[Agent Client Collector Monitoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/agent-client-collector/acc-monitoring-landing-page.md)

</td><td>

NOC Operator, Event Management administrator

</td></tr><tr><td>

Reduce noise by promoting only the most meaningful anomalies.

</td><td>

[View anomaly alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/view-metrics-anomaly-alerts.md)

 [Create metric rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/create-metric-rules.md)

</td><td>

Event Management administrator

</td></tr><tr><td>

Detect anomalies with AI-based anomaly detection, either with unsupervised machine-learning abnormal pattern detection \(no user intervention\), or by setting deterministic alert rules \(manually setting a static threshold\).

</td><td>

[How Health Log Analytics generates alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/health-log-analytics/hla-op-anomalies-detecting.md)

</td><td>

Event Management administrator

</td></tr><tr><td>

Improve resolution time on open alerts and incidents with raw metric data visualization.

</td><td>

[Metric Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/agent-workspace-ops-intelligence.md)

</td><td>

NOC Operator, Event Management administrator

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using Metric Intelligence, see:

-   [Configuring Metric Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/configuring-metric-intelligence.md)
-   [Optimizing Metric Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/optimizing-metric-intelligence.md)
-   [Metric Intelligence reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/metric-intelligence/metric-intelligence-reference.md)