Rename a list in Service Operations Workspace for ITOM

task australia Updated Nov 6, 2026 1 min read rename-list-sow-itom.md
Raw file servicenow.com

Rename a list to better reflect its content or purpose. This customization allows operators to align list names with their workflow terminology, improving clarity and usability.

Before you begin

Role required: itil

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. From the navigation bar, select the List icon: [Omitted image "list-icon-sow-itom.png"] Alt text: List icon.

  3. Select the My Lists tab.

  4. Select the list you wish to rename.

  5. Select the settings icon ([Omitted image "settings-display-icon-itom.png"] Alt text: Settings icon) and then select Rename.

    [Omitted image "sow-rename-list.png"] Alt text: Rename a list

  6. In the Rename pop-up window, in the Title field, rename the name of the list and select Save.

    The list is renamed.

Parent Topic:Service Operations Workspace

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