Using SLO Management

---
title: Using SLO Management
description: Using SLO Management ensures IT services meet customer expectations, improves service quality and transparency, and enables data-driven decision making.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-level-objective-management/using-service-level-objective-management.html
release: australia
product: Service Level Objective Management
classification: service-level-objective-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Level Objective Management, ITOM AIOps, IT Operations Management]
---

# Using SLO Management

Using SLO Management ensures IT services meet customer expectations, improves service quality and transparency, and enables data-driven decision making.

-   **[View generated SLOs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/now-assist-itom-view-slos.md)**  
View service level objectives \(SLOs\) generated by the SLO creator agent and review information about how they were created.
-   **[Activate SLO-based change approval decisions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/sr-add-change-approval-slos.md)**  
Activate Service Level Objective \(SLO\) change approval decisions to evaluate change requests based on SLO performance.
-   **[Create SLOs, SLIs, and error budget policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/sr-create-slo-sli.md)**  
Define service level objectives \(SLOs\), service level indicators \(SLIs\), and error budget policies to monitor service health. These tools help you and your teams track performance and respond when needed.
-   **[Create a notification destination in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/create-notification-destination.md)**  
Set up notification destinations to help keep teams informed about service reliability.
-   **[Edit a reliability metric](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/sr-edit-sli-slo.md)**  
Update a reliability metric to keep it relevant and aligned with your team's goals.
-   **[View SRM reliability metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/sr-view-slo.md)**  
Learn about an existing service level objective \(SLO\) and service level indicator \(SLI\).

**Parent Topic:**[Service Level Objective Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/slo-landing-page.md)