Service Mapping
The ServiceNow® Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.
[Omitted image "sm-landing-page.png"] Alt text: CIs mapped to service instances or a unified map, therefore adding service context.
Service Mapping is available as a separate subscription and requires activation by Service Mapping personnel.
Gain control with service-aware operations
Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.
Reach time to value quickly
Shorten the mapping process and improve accuracy with out-of-the-box options. Service Mapping deploys different methods for collecting information about configuration items (CIs) and organizing them into application services. The available mapping methods are: pattern-based, tag-based, traffic-based, and discovery based on Predictive Intelligence.
Deliver on your multicloud strategy
Map services across dynamic cloud-based providers with a high degree of accuracy.
--- title: Service Mapping description: The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-mapping/c\_ServiceMappingOverview.html release: australia product: Service Mapping classification: service-mapping topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [ITOM Visibility, IT Operations Management] --- # Service Mapping The ServiceNow® Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. \[Omitted image "sm-landing-page.png"\] Alt text: CIs mapped to service instances or a unified map, therefore adding service context. Service Mapping is available as a separate subscription and requires activation by Service Mapping personnel. ## Gain control with service-aware operations Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure. ## Reach time to value quickly Shorten the mapping process and improve accuracy with out-of-the-box options. Service Mapping deploys different methods for collecting information about configuration items \(CIs\) and organizing them into application services. The available mapping methods are: pattern-based, tag-based, traffic-based, and discovery based on Predictive Intelligence. ## Deliver on your multicloud strategy Map services across dynamic cloud-based providers with a high degree of accuracy. <table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td> [Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about the various methods of mapping application services.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/service-mapping-get-started.md) </td><td> [Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/service-mapping-setup.md) </td><td> </td></tr><tr><td> [Use\[Omitted image "bus-service-map.svg"\] Alt text:Review mapping application services for analysis and maintenance.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/using-service-mapping.md) </td><td> [Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components like roles, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/service-mapping-reference.md) </td><td> </td></tr></tbody> </table>
| title | Service Mapping |
| description | The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/service-mapping/c\_ServiceMappingOverview.html |
| release | australia |
| product | Service Mapping |
| classification | service-mapping |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ITOM VisibilityIT Operations Management |