Application service analysis and maintenance using legacy Agent Workspace

---
title: Application service analysis and maintenance using legacy Agent Workspace
description: Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-mapping/service-analysis-maintenance-legacy-workspace.html
release: australia
product: Service Mapping
classification: service-mapping
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Service Mapping, Service Mapping, ITOM Visibility, IT Operations Management]
---

# Application service analysis and maintenance using legacy Agent Workspace

Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.

-   **[Application service maps in legacy Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/workspace-application-service-map.md)**  
Maps offer you a visualization of data on configuration items \(CIs\) comprising application services, and relations and connections between these CIs.
-   **[View maps for application services in legacy Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/workspace-view-service-map.md)**  
Use maps to see the details of application services. Maps show configuration items \(CIs\) making up application services, connections between these CIs and other service-related details.
-   **[View the change history of application services in legacy Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/workspace-view-history-app-service.md)**  
View changes made to a service instance and to the individual configuration items \(CIs\) comprising the service in Agent Workspace. You can also compare the service status before and after a certain change or problem. The change history is useful for maintenance, planning, or troubleshooting procedures.
-   **[Modify view for an application service map in legacy Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/workspace-modify-map-view.md)**  
Customize a map view to display relevant information and increase clarity.

**Parent Topic:**[Using Service Mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/using-service-mapping.md)