Keyboard shortcuts for operating Service Mapping in accessibility mode

reference australia Updated Sep 10, 2026 1 min read shortcuts-service-mapping-accessibility.md

You can access all service instance maps and service forms using a keyboard in the accessibility mode.

When the whole map is selected, the information message at the top of the window offers guidelines on how to navigate inside the map.

Action	Keyboard shortcut
Access right-click menus.	Space
Expand clusters.	Enter
Move into the map pane from the Properties pane.	Escape
In the More Options menu, toggle options on and off.	Space
Select CIs and connections inside the map.	Arrow
In the timeline, you can edit the time inside the current time selection.	Number (1-9)
Move through UI elements in the service instance map window.	Tab

Parent Topic:Service Mapping reference

33 lines · 1.5 KB Wrap lines

---
title: Keyboard shortcuts for operating Service Mapping in accessibility mode
description: You can access all service instance maps and service forms using a keyboard in the accessibility mode.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-mapping/shortcuts-service-mapping-accessibility.html
release: australia
product: Service Mapping
classification: service-mapping
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Mapping reference, Service Mapping, ITOM Visibility, IT Operations Management]
---

# Keyboard shortcuts for operating Service Mapping in accessibility mode

You can access all service instance maps and service forms using a keyboard in the accessibility mode.

When the whole map is selected, the information message at the top of the window offers guidelines on how to navigate inside the map.

|Action|Keyboard shortcut|
|------|-----------------|
|Access right-click menus.|Space|
|Expand clusters.|Enter|
|Move into the map pane from the **Properties** pane.|Escape|
|In the More Options menu, toggle options on and off.|Space|
|Select CIs and connections inside the map.|Arrow|
|In the timeline, you can edit the time inside the current time selection.|Number \(1-9\)|
|Move through UI elements in the service instance map window.|Tab|

**Parent Topic:**[Service Mapping reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-mapping/service-mapping-reference.md)