Activate teams and services in SRM

task australia Updated Sep 10, 2026 1 min read sr-activate-teams-and-services-in-srm.md

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Activate teams and services to be managed in the Service Reliability Management (SRM) application.

Before you begin

Role required: srm_admin or admin

Procedure

Navigate to All > Service Operations Workspace Admin Center > Configurations.
Select Service Reliability Management > Activate > Teams and services.
Select Activate teams and services to begin importing or adding teams.
Use the condition builder to filter the teams shown in the Assignment groups list.

Note:

Filters on the same field use AND logic, and filters on different fields use OR logic. For example, filtering for multiple Business Criticality levels and State = Open, evaluates as (Criticality = 1 OR 2 OR 3 OR 4) AND (State = Open).

List view filters are saved automatically and persist when you navigate away and return.
In the Assignment groups list, select the teams you want to add and then select Activate.

You reach the Activate services option to add services.
From the Select a service class list, select a service.

The following service types are available:
- Application Services
- Mapped Application Services
- Calculated Application Services
- Dynamic CI Group
- Technical Services
- Tag-based Services
Use the condition builder to add new services to the list view.
Select the services that you want to add and then select Activate.

The Activate Services pop-up opens.
From the Support Group drop-down, select the relevant support group and select Confirm.

Result

On the Activate teams and services page, the following options appear:

Existing teams
Existing services

You can select the options to view the teams or services.

Parent Topic:Configuring Service Reliability Management

Previous topic:Assign an administrator to Service Reliability Management

Next topic:Customize service approval settings

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---
title: Activate teams and services in SRM
description: Activate teams and services to be managed in the Service Reliability Management \(SRM\) application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-activate-teams-and-services-in-srm.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Service Reliability Management, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Activate teams and services in SRM

Activate teams and services to be managed in the Service Reliability Management \(SRM\) application.

## Before you begin

Role required: srm\_admin or admin

## Procedure

1. Navigate to **All** &gt; **Service Operations Workspace Admin Center** &gt; **Configurations**.

2. Select **Service Reliability Management** &gt; **Activate** &gt; **Teams and services**.

3. Select **Activate teams and services** to begin importing or adding teams.

4. Use the condition builder to filter the teams shown in the Assignment groups list.

**Note:**

Filters on the same field use AND logic, and filters on different fields use OR logic. For example, filtering for multiple `Business Criticality` levels and `State = Open`, evaluates as `(Criticality = 1 OR 2 OR 3 OR 4) AND (State = Open)`.

List view filters are saved automatically and persist when you navigate away and return.

5. In the Assignment groups list, select the teams you want to add and then select **Activate**.

You reach the **Activate services** option to add services.

6. From the **Select a service class** list, select a service.

The following service types are available:

- Application Services
- Mapped Application Services
- Calculated Application Services
- Dynamic CI Group
- Technical Services
- Tag-based Services
7. Use the condition builder to add new services to the list view.

8. Select the services that you want to add and then select **Activate**.

The **Activate Services** pop-up opens.

9. From the **Support Group** drop-down, select the relevant support group and select **Confirm**.

## Result

On the **Activate teams and services** page, the following options appear:

- Existing teams
- Existing services

You can select the options to view the teams or services.

**Parent Topic:**[Configuring Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/configuring-service-reliability-management.md)

**Previous topic:**[Assign an administrator to Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-assign-admins.md)

**Next topic:**[Customize service approval settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-add-approval-services.md)