Add a service to an SRM incident

task australia Updated Sep 10, 2026 1 min read sr-add-incident-service.md

Add a service to an incident to increase the amount of data for the incident.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

Procedure

Navigate to Workspaces > Service Operations Workspace.

You're taken to your SRM Home page.

Note: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
From the primary navigation, select Reliability tasks ([Omitted image "icon-sr-reliability-tasks.png"] Alt text: Reliability tasks icon).
You have two options.

Option	Description
In the incident list view	Double-click the Service field for the incident and replace the team member using search.Select OK.
In the incident form	Select a new Service value from the list menu.Select Save.

For value choices see [SRM incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-incidents-workspace.md).

The new service is displayed in the incident list view and incident form.

Parent Topic:Working with incidents in SRM

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---
title: Add a service to an SRM incident
description: Add a service to an incident to increase the amount of data for the incident.REIVSE FOR SRM
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-add-incident-service.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with incidents in SRM, Working with SRM reliability tasks, Using Service Reliability Management, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Add a service to an SRM incident

Add a service to an incident to increase the amount of data for the incident.

## Before you begin

Role required: srm\_manager, srm\_responder, or srm\_admin

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

    You're taken to your SRM Home page.

    **Note:** If you use other Service Operations Workspace \(SOW\) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.

2.  From the primary navigation, select **Reliability tasks** \(\[Omitted image "icon-sr-reliability-tasks.png"\] Alt text: Reliability tasks icon\).

3.  You have two options.

<table id="choicetable_llb_1fq_vyb"><thead><tr><th align="left" id="d306135e97">

Option

</th><th align="left" id="d306135e100">

Description

</th></tr></thead><tbody><tr><td id="d306135e106">

**In the incident list view**

</td><td>

Double-click the **Service** field for the incident and replace the team member using search.Select **OK**.

</td></tr><tr><td id="d306135e123">

**In the incident form**

</td><td>

Select a new **Service** value from the list menu.Select **Save**.

</td></tr></tbody>
</table>    For value choices see [SRM incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-incidents-workspace.md).

    The new service is displayed in the incident list view and incident form.


**Parent Topic:**[Working with incidents in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-work-incidents.md)