Add service form

---
title: Add service form
description: Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-add-service-form.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Reliability Management reference, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Add service form

Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.

## Add a service form

For more information, see [Add a service to SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-add-service.md).

<table id="id_jkb_z4l_y1c"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Service name

</td><td>

Enter a name for your service. For example, Cloud storage service. Your teams see this name in SRM.

</td></tr><tr><td>

Service class

</td><td>

Select eitherservice instance or technology management service .

</td></tr><tr><td>

Business criticality

</td><td>

Specify how important the service is to the business:-   1 - most critical
-   2 - somewhat critical
-   3 - less critical
-   4 - not critical

</td></tr><tr><td>

Operational status

</td><td>

Select the status of your service:-   Operational
-   Non-operational
-   Repair in Progress
-   DR Standby
-   Ready
-   Retired
-   Pipeline
-   Catalog

</td></tr><tr><td>

Short description

</td><td>

Describe your service to help your teams understand its purpose and other relevant information.

</td></tr></tbody>
</table>**Parent Topic:**[Service Reliability Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/service-reliability-management-reference.md)