Create a shift form in Service Reliability Management

---
title: Create a shift form in Service Reliability Management
description: Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-create-shift-form.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Reliability Management reference, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Create a shift form in Service Reliability Management

Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.

## Create a shift form

For more information, see [Create an SRM on-call schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-on-call-schedule.md).

<table id="id_gsh_vyw_qzb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Shift name

</td><td>

Name for the shift.

</td></tr><tr><td>

All day shift

</td><td>

If selected, the shift is an all-day commitment.

</td></tr><tr><td>

Shift starts

</td><td>

Date and time the shift begins.

</td></tr><tr><td>

Shift ends

</td><td>

Date and time the shift ends.

</td></tr><tr><td>

Repeats

</td><td>

Shift repetition. Choices are:

-   Never
-   Daily
-   Weekly

</td></tr><tr><td>

Every

</td><td>

How often to repeat. Display depends on the time frame chosen.

</td></tr><tr><td>

**More options**

</td><td>

More options to customize your schedule.

</td></tr><tr><td>

Timezone

</td><td>

User time zone.

</td></tr><tr><td>

Holiday schedule

</td><td>

Schedule to use for the holiday.

</td></tr><tr><td>

Repeats until

</td><td>

Date and time to end repetition.

</td></tr></tbody>
</table><table id="id_k3x_nzw_qzb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Shift name

</td><td>

Name for the shift.

</td></tr><tr><td>

Template/Schedule

</td><td>

Existing templates for shifts.Choices are:

-   24 x 7
-   Off hours \(workday 8:00 - 5:00\)
-   Off hours \(workday 9:00 - 5:00\)
-   Workday 8:00 - 5:00
-   Workday 9:00 - 5:00

</td></tr></tbody>
</table>**Parent Topic:**[Service Reliability Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/service-reliability-management-reference.md)