Service Reliability Management

---
title: Service Reliability Management
description: Service Reliability Management \(SRM\) helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-landing-page.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ITOM AIOps, IT Operations Management]
---

# Service Reliability Management

Service Reliability Management \(SRM\) helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions.

## Overview of Service Reliability Management

\[Omitted image "sr-landing-page-imagepng.png"\] Alt text: This image describes the main features of SRM: manage teams, register services, incident response, and monitor health.

## Get started

<table id="table_mv5_kz1_4bc" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about SRM concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/exploring-service-reliability-management.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Install and configure SRM.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/configuring-service-reliability-management.md)

</td></tr><tr><td>

[Use\[Omitted image "bus-investor-relations-2.svg"\] Alt text:Work with services, teams, and reliability tasks in SRM.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/using-service-reliability-management.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about SRM components, such as fields, tables, and properties.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/service-reliability-management-reference.md)

</td></tr></tbody>
</table>## Install from the Store

Install SRM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

**Note:** When installing from the store, first confirm that you have all the dependencies needed by selecting the Dependencies tab. For more information, see [Install Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-install-sr-store-app.md).

## Troubleshoot and get help

-   [Visit our community](https://www.servicenow.com/community/service-operations-workspace/introducing-service-reliability-management-for-service/ta-p/2677832)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)