Working with alerts in SRM

---
title: Working with alerts in SRM
description: Monitor, evaluate, and resolve health issues in the Express List.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-work-alerts-expresslist.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working with SRM reliability tasks, Using Service Reliability Management, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Working with alerts in SRM

Monitor, evaluate, and resolve health issues in the Express List.

The Event Management Express List feature provides a customizable, sortable view for accessing and managing alerts. Use the Express List feature to prioritize alerts, understand their impact, and resolve issues faster.

\[Omitted image "sr-express-list.png"\] Alt text: Express List shows several sample alerts and options for filtering them by fields such as state, severity, and priority.

As a Service Reliability Management \(SRM\) user, you automatically have the evt\_team\_operator role, which lets you access the Express List feature \(\[Omitted image "express-list1.png"\] Alt text: Express list icon\). To learn more about that role, see [Roles used by Express List](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/roles-used-by-express-list.md).

Visit the following to work with alerts in the Express List feature:

-   [Acknowledge viewed alerts in Express List](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/acknowledge-alerts.md)
-   [Assign alerts in Express List](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/assign-alerts.md)
-   [Close an alert in Express List](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/close-alert.md)
-   [Create an incident from an alert in Express List](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/open-incident.md)
-   [Monitor incoming alerts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/t_EMUseAlertConsole.md)
-   [Place an alert in the Acknowledged state](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/alert-acknowledged-status.md)
-   [Place an alert in the Maintenance state](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/alert-maintenance-state.md)

In SRM, integrations create alerts or you create alerts manually. Visit the following link to learn how to create an alert from the **Services** page:

-   **[Manually create an SRM alert](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-alert.md)**  
Create an alert for testing purposes or if you think an issue poses a risk.

**Parent Topic:**[Working with SRM reliability tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-work-reliability-tasks.md)