Working with SRM reliability tasks

---
title: Working with SRM reliability tasks
description: Alerts, incidents, and change requests are reliability tasks. From creation to resolution, SRM helps you manage your alerts throughout the response life cycle.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/service-reliability-management/sr-work-reliability-tasks.html
release: australia
product: Service Reliability Management
classification: service-reliability-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Using Service Reliability Management, Service Reliability Management, ITOM AIOps, IT Operations Management]
---

# Working with SRM reliability tasks

Alerts, incidents, and change requests are reliability tasks. From creation to resolution, SRM helps you manage your alerts throughout the response life cycle.

The Reliability Tasks pane \(\[Omitted image "icon-sr-reliability-tasks.png"\] Alt text: Reliability tasks icon\) has several tabs:

-   **Incidents** are created manually or based on Service Level Objectives \(SLOs\) and Service Level Indicators \(SLIs\). For more information on incidents, see [Working with incidents in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-work-incidents.md). For more information on SLO, SLI, and error budget actions, see [Create SLOs, SLIs, and error budget policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-level-objective-management/sr-create-slo-sli.md).
-   **Changes** can be created within SRM. See [Manually create an SRM change task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-change.md).

The Express List pane \(\[Omitted image "express-list1.png"\] Alt text: Express list icon\) provides a focused view of alerts to help you monitor, evaluate, and resolve health issues efficiently. You can create alerts from SRM service pages or by using integrations. For more information on alerts, see [Express List in the Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/express-list.md) and [Manually create an SRM alert](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-alert.md).

Responders and above are notified for updates to reliability tasks based on their notification preferences.

-   **[Working with alerts in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-work-alerts-expresslist.md)**  
Monitor, evaluate, and resolve health issues in the Express List.
-   **[Working with incidents in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-work-incidents.md)**  
Plan ahead of service disruptions and have SRM send notifications and create status when incidents occur. Distractions are minimized and teams stay focused on remediation.
-   **[Manually create an SRM change task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-create-change.md)**  
Create a change task to implement a controlled process for modifying approved and supported actions for SRM.

**Parent Topic:**[Using Service Reliability Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/using-service-reliability-management.md)

**Previous topic:**[Create an escalation trigger](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-trigger-escalation-policy.md)

**Next topic:**[Working with alerts in SRM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/service-reliability-management/sr-work-alerts-expresslist.md)