View primary alerts associated with a service

task australia Updated Sep 10, 2026 1 min read view-primary-alerts-from-service-sow.md

Raw file servicenow.com

View the primary alerts associated with a service to help troubleshoot issues with the service.

Before you begin

Role required: evt_mgmt_admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
From the left navigation bar, select the Service Dashboard icon: [Omitted image "icon-service-dashboard.png"] Alt text: Service Dashboard icon.

The Service Dashboard page appears.

Note: The application services that appear in the Service Dashboard are those added to the Impact Filter Services list. For more information, see Add application services for impact calculation.
Select a service tile.

A pop-up window displays the business criticality and severity of a service.

[Omitted image "sow-itom-service-app-tile-options.png"] Alt text: Application service tile with options to see service details and service map.
Select Service Details.

By default, the Details tab is selected.
Select the Related records tab.
From the left pane, select Related Alerts.

[Omitted image "sow-related-alerts.png"] Alt text: View primary alerts associated with the service.

View details about an alert by selecting its number in the Number column.

Parent Topic:Service Operations Workspace

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---
title: View primary alerts associated with a service
description: View the primary alerts associated with a service to help troubleshoot issues with the service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/view-primary-alerts-from-service-sow.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Service Operations Workspace, Configure, ITOM AIOps, IT Operations Management]
---

# View primary alerts associated with a service

View the primary alerts associated with a service to help troubleshoot issues with the service.

## Before you begin

Role required: evt\_mgmt\_admin

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2. From the left navigation bar, select the Service Dashboard icon: \[Omitted image "icon-service-dashboard.png"\] Alt text: Service Dashboard icon.

The Service Dashboard page appears.

**Note:** The application services that appear in the Service Dashboard are those added to the Impact Filter Services list. For more information, see [Add application services for impact calculation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/event-management/add-impact-cal-services.md).

3. Select a service tile.

A pop-up window displays the business criticality and severity of a service.

\[Omitted image "sow-itom-service-app-tile-options.png"\] Alt text: Application service tile with options to see service details and service map.

4. Select **Service Details**.

By default, the **Details** tab is selected.

5. Select the **Related records** tab.

6. From the left pane, select **Related Alerts**.

\[Omitted image "sow-related-alerts.png"\] Alt text: View primary alerts associated with the service.

View details about an alert by selecting its number in the **Number** column.

**Parent Topic:**[Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/workspace-dashboard-use.md)