Service Operations Workspace
concept australia Updated Sep 10, 2026 3 min read workspace-dashboard-use.md
The Service Operations Workspace monitors services within your Event Management environment, enabling you to review their status and identify those at risk of suboptimal performance. This empowers you to promptly address any issues.
Note: The Operator Workspace interface is available only to customers who have upgraded from a release prior to the Utah release. New customers as of the Utah release can use the Service Operations Workspace for ITOM, which offers an enhanced UI for managing alerts.
You can configure the Service Operations Workspace to remain logged in for up to 24 hours. For more information, see Manage user sessions.
- View application service health information in Service Operations Workspace
Monitor the health of services and filter the information that you want to view, allowing you to focus on the most relevant data and make informed decisions quickly. - Create a user view in Service Operations Workspace
Create and customize a user view in the Service Operations Workspace to enable viewing information in the format you want. - Delete a user view in Service Operations Workspace
Delete a Service Operations Workspace user view you no longer need. You perform this action from the Event Management menu, outside of Service Operations Workspace. - View application service details in Service Operations Workspace
View comprehensive information about an application service, including its name, business criticality, ownership, process and operational status, traffic-based discovery details, discovery status, and relevant comments. This enables thorough analysis of the application service's current state and usage, provides clarity on ownership and criticality, and facilitates effective prioritization of resources and actions. - View primary alerts associated with a service
View the primary alerts associated with a service to help troubleshoot issues with the service. - Create a list in Service Operations Workspace for ITOM
Customize lists in Service Operations Workspace by creating new lists, changing their order, modifying their content, or deleting lists as needed. This flexibility allows operators to organize information according to their specific requirements, facilitating easier navigation, quicker access to relevant data, and streamlined workflow management. - Rename a list in Service Operations Workspace for ITOM
Rename a list to better reflect its content or purpose. This customization allows operators to align list names with their workflow terminology, improving clarity and usability. - Reorder list in Service Operations Workspace for ITOM
Reorder lists to prioritize information and enhance workflow organization. - Delete a list in Service Operations Workspace for ITOM
Delete a list to efficiently manage data sets, declutter your workspace, and maintain organized information. - View unified service map and the impact paths in Service Operations Workspace
Visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and proactive management by quickly identifying root causes and dependencies for both discovered services and application services. - Configure live updates for alert lists
Choose live updates for alert lists to receive real-time updates, or disable live updates and refresh the alert list manually. - Configure alert metrics
Configure the metrics you want to be visible for Service Operations Workspace alerts or use the metrics configured with the base system to focus on relevant data for faster troubleshooting. - View CI health in Metric Explorer
View the health and performance of an alert's CI using Metric Explorer, to help troubleshoot problematic areas in the CI. - View alert metric trends in Service Operations Workspace
View the metrics for an alert and adjust the time range to see the trends for the alert or its associated Configuration Item (CI).
Parent Topic:Configuring Service Operations Workspace for ITOM
Keywords Application service health informationCreate or delete user viewApplication service detailsManage listUnified map and impact pathsAlert metric trendsCI health in metric explorer
53 lines · 7.1 KB
--- title: Service Operations Workspace description: The Service Operations Workspace monitors services within your Event Management environment, enabling you to review their status and identify those at risk of suboptimal performance. This empowers you to promptly address any issues. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-operations-management/workspace-dashboard-use.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 3 keywords: [Application service health information, Create or delete user view, Application service details, Manage list, Unified map and impact paths, Alert metric trends, CI health in metric explorer] breadcrumb: [Configure, ITOM AIOps, IT Operations Management] --- # Service Operations Workspace The Service Operations Workspace monitors services within your Event Management environment, enabling you to review their status and identify those at risk of suboptimal performance. This empowers you to promptly address any issues. **Note:** The Operator Workspace interface is available only to customers who have upgraded from a release prior to the Utah release. New customers as of the Utah release can use the Service Operations Workspace for ITOM, which offers an enhanced UI for managing alerts. You can configure the Service Operations Workspace to remain logged in for up to 24 hours. For more information, see [Manage user sessions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ManageUserSessions.md). - **[View application service health information in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/workspace-dashboard.md)** Monitor the health of services and filter the information that you want to view, allowing you to focus on the most relevant data and make informed decisions quickly. - **[Create a user view in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/create-customized-user-view-sow.md)** Create and customize a user view in the Service Operations Workspace to enable viewing information in the format you want. - **[Delete a user view in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/delete-user-view-sow.md)** Delete a Service Operations Workspace user view you no longer need. You perform this action from the Event Management menu, outside of Service Operations Workspace. - **[View application service details in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/worksplace-view-service-details.md)** View comprehensive information about an application service, including its name, business criticality, ownership, process and operational status, traffic-based discovery details, discovery status, and relevant comments. This enables thorough analysis of the application service's current state and usage, provides clarity on ownership and criticality, and facilitates effective prioritization of resources and actions. - **[View primary alerts associated with a service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/view-primary-alerts-from-service-sow.md)** View the primary alerts associated with a service to help troubleshoot issues with the service. - **[Create a list in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/create-list-sow-itom.md)** Customize lists in Service Operations Workspace by creating new lists, changing their order, modifying their content, or deleting lists as needed. This flexibility allows operators to organize information according to their specific requirements, facilitating easier navigation, quicker access to relevant data, and streamlined workflow management. - **[Rename a list in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/rename-list-sow-itom.md)** Rename a list to better reflect its content or purpose. This customization allows operators to align list names with their workflow terminology, improving clarity and usability. - **[Reorder list in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/reorder-list-sow-itom.md)** Reorder lists to prioritize information and enhance workflow organization. - **[Delete a list in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/delete-list-sow-itom.md)** Delete a list to efficiently manage data sets, declutter your workspace, and maintain organized information. - **[View unified service map and the impact paths in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/view-impact-tree.md)** Visualize relationships between Configuration Items \(CIs\) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and proactive management by quickly identifying root causes and dependencies for both discovered services and application services. - **[Configure live updates for alert lists](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/configure-alert-list-autofresh-settings.md)** Choose live updates for alert lists to receive real-time updates, or disable live updates and refresh the alert list manually. - **[Configure alert metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/configure-alert-metrics-itom.md)** Configure the metrics you want to be visible for Service Operations Workspace alerts or use the metrics configured with the base system to focus on relevant data for faster troubleshooting. - **[View CI health in Metric Explorer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/view-metric-explorer.md)** View the health and performance of an alert's CI using Metric Explorer, to help troubleshoot problematic areas in the CI. - **[View alert metric trends in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/customize-alert-metrics-itom.md)** View the metrics for an alert and adjust the time range to see the trends for the alert or its associated Configuration Item \(CI\). **Parent Topic:**[Configuring Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-operations-management/configure-sow-itom.md)
| title | Service Operations Workspace |
| description | The Service Operations Workspace monitors services within your Event Management environment, enabling you to review their status and identify those at risk of suboptimal performance. This empowers you to promptly address any issues. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-operations-management/workspace-dashboard-use.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| keywords | Application service health informationCreate or delete user viewApplication service detailsManage listUnified map and impact pathsAlert metric trendsCI health in metric explorer |
| breadcrumb | ConfigureITOM AIOpsIT Operations Management |