Interaction dashboard
concept australia Updated Sep 10, 2026 1 min read Interaction.md
Dashboard with distribution and process metrics for Interaction.
KPIs for Interaction.
| Data Visualization | Description |
|---|---|
| Interactions with task associated (by task type) | Number of interactions that are associated with a task and are distributed by task type. |
| % First call resolution | Percentage of the interactions that are closed in the first call and no tasks are created. |
| Closed interaction (by channel) | Distribution of the closed interactions created from different channel. |
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--- title: Interaction dashboard description: Dashboard with distribution and process metrics for Interaction. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/Interaction.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Platform Analytics KPIs and dashboards, Platform Analytics ITSM Dashboards, IT Service Management] --- # Interaction dashboard Dashboard with distribution and process metrics for Interaction. KPIs for Interaction. |Data Visualization|Description| |------------------|-----------| |Interactions with task associated \(by task type\)|Number of interactions that are associated with a task and are distributed by task type.| |% First call resolution|Percentage of the interactions that are closed in the first call and no tasks are created.| |Closed interaction \(by channel\)|Distribution of the closed interactions created from different channel.|
| title | Interaction dashboard |
| description | Dashboard with distribution and process metrics for Interaction. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/Interaction.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Platform Analytics KPIs and dashboardsPlatform Analytics ITSM DashboardsIT Service Management |