Simplified IT Service Management

---
title: Simplified IT Service Management
description: Simplified IT Service Management provides an AI-native solution for simplified and automated implementation, and unified user experience across multiple ITSM applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/ai-native-it-service-desk-landing-page.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Simplified IT Service Management

Simplified IT Service Management provides an AI-native solution for simplified and automated implementation, and unified user experience across multiple ITSM applications.

## Get started

<table id="table_pv2_ctf_53c" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Exploring Simplified IT Service Management concepts and featuresLearn about Simplified IT Service Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/exploring-ai-native-itsm.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text: Configuring Simplified IT Service ManagementConfigure IT Service Management using guided and conversational setup process.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/configuring-ai-native-itsm.md)

</td><td>

[Employee experience\[Omitted image "bus-start-discussion.svg"\] Alt text: Employee experience in Simplified IT Service ManagementExperience the automated self-service and browsing experience in Employee Slate.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/employee-experience-using-employee-slate.md)

</td></tr><tr><td>

[Fulfiller experience\[Omitted image "bus-community.svg"\] Alt text: Fulfiller experience in Simplified IT Service ManagementExperience the simplified fulfiller experience with AI recommendations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/fulfiller-experience-ai-native-itsm.md)

</td><td>

[AI agents\[Omitted image "bus-learn.svg"\] Alt text: AI agents in Simplified IT Service ManagementLearn about AI agents that enable autonomous configurations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/agents-ai-native-it-service-desk.md)

</td><td>

 

</td></tr></tbody>
</table>## Helpful resources

Some ServiceNow resources that can provide you with helpful information are:

-   **\[Omitted image "dcx-icon-community.svg"\]ServiceNow Community**

    [ServiceNow Community](https://community.servicenow.com/community)

-   **\[Omitted image "dcx-icon-support.svg"\] Support**

    [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal)