Simplified IT Service Management reference

---
title: Simplified IT Service Management reference
description: Reference topics provide additional information about Simplified IT Service Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/ai-native-it-service-desk-reference.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [reference]
breadcrumb: [Simplified IT Service Management, IT Service Management]
---

# Simplified IT Service Management reference

Reference topics provide additional information about Simplified IT Service Management.

-   **[Roles in Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/simplified-itsm-roles.md)**  
You can configure the user access for Simplified ITSM pages using various roles.
-   **[AI agents and agentic workflows in Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/agents-ai-native-it-service-desk.md)**  
Use conversational AI-native experience for administrators, employees, and fulfillers using Simplified IT Service Management \(Simplified ITSM\). AI agents and agentic workflows provide a step-by-step approach to configure ITSM workflows with validated inputs and preview.
-   **[Catalog items installed with Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/catalog-items-base-system.md)**  
Few commonly requested catalog items are auto-installed in the base system for Simplified IT Service Management.
-   **[Simplified IT Service Management glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/glossary-landing-itsm.md)**  
Learn about the terms and concepts in Simplified IT Service Management.

**Parent Topic:**[Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/ai-native-it-service-desk-landing-page.md)