Benchmarks roles
concept australia Updated Sep 10, 2026 1 min read c_BenchRoles-cf.md
The Benchmarks admin and the viewer roles are introduced with Benchmarks.
|
Role |
Capabilities |
Roles inherited |
|---|---|---|
|
sn_bm_client.benchmark_admin |
|
|
|
sn_bm_client.benchmark_data_viewer |
|
|
|
sn_bm_client.benchmark_recommendation_viewer |
View benchmark KPI recommendation candidates. |
sn_process_optimization_viewer |
76 lines · 1.7 KB
--- title: Benchmarks roles description: The Benchmarks admin and the viewer roles are introduced with Benchmarks. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/c\_BenchRoles-cf.html release: australia product: Benchmarks classification: benchmarks topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Explore, Benchmarks, IT Service Management] --- # Benchmarks roles The Benchmarks admin and the viewer roles are introduced with Benchmarks. <table id="table_ukk_4pn_b1b"><thead><tr><th> Role </th><th> Capabilities </th><th> Roles inherited </th></tr></thead><tbody><tr><td> sn\_bm\_client.benchmark\_admin </td><td> - Set up Benchmarks from an instance - Opt in or out of the Benchmarks program - Enable, disable, or modify indicators \(including changing Performance Analytics indicator source, script, and conditions for those KPIs not requiring application-specific roles\) - Receive email notification when new aggregate monthly data is available - All functions of the Benchmarks viewer and Benchmarks recommendations roles </td><td> </td></tr><tr><td> sn\_bm\_client.benchmark\_data\_viewer </td><td> - View full benchmark reports in Service Portal - View data visualizations and drill-downs for analyzing trends \(not PA scorecards\) - Download visualizations - View industry category or size comparisons - Receive email notification when new aggregate monthly data is available </td><td> </td></tr><tr><td> sn\_bm\_client.benchmark\_recommendation\_viewer </td><td> View benchmark KPI recommendation candidates. </td><td> sn\_process\_optimization\_viewer </td></tr></tbody> </table>
| title | Benchmarks roles |
| description | The Benchmarks admin and the viewer roles are introduced with Benchmarks. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/c\_BenchRoles-cf.html |
| release | australia |
| product | Benchmarks |
| classification | benchmarks |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ExploreBenchmarksIT Service Management |