Configuring Benchmarks
concept australia Updated Sep 10, 2026 1 min read configuring-benchmarks.md
Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends.
You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.
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--- title: Configuring Benchmarks description: Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/configuring-benchmarks.html release: australia product: Benchmarks classification: benchmarks topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Benchmarks, IT Service Management] --- # Configuring Benchmarks Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends. You must opt in to Benchmarks to participate in Benchmarks data collection. However, you can opt out at any time.
| title | Configuring Benchmarks |
| description | Enable Benchmarks for ITSM and configure the settings to track the Benchmarks KPI and the trends. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/configuring-benchmarks.html |
| release | australia |
| product | Benchmarks |
| classification | benchmarks |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | BenchmarksIT Service Management |