Drill down within benchmark KPI data

---
title: Drill down within benchmark KPI data
description: You can drill down within benchmark KPI data for further analysis within Performance Analytics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/benchmarks/t\_ViewBenchKPIIndScore-cf.html
release: australia
product: Benchmarks
classification: benchmarks
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Benchmarks, IT Service Management]
---

# Drill down within benchmark KPI data

You can drill down within benchmark KPI data for further analysis within Performance Analytics.

## Before you begin

**Note:** When drilling down on a benchmark value, Benchmarks viewers must have the pa\_viewer role to view Performance Analytics scorecards.

Role required: sn\_bm\_client.benchmark\_admin or sn\_bm\_client.benchmark\_data\_viewer with pa\_viewer role

## About this task

You can drill down on a benchmark value from the KPI performance trends chart to view individual data that makes up that value. For example, you may want to drill down and investigate data that is presented as a value in red \(lower performance\) on the chart.

**Note:** You can only drill down within KPI data from the KPI performance trends chart. You can only drill down on scores generated using Performance Analytics.

## Procedure

1.  Navigate to **All** > **Benchmarks** > **Dashboard**.

2.  To view the KPI definition and performance trend, click a KPI.

3.  To drill down further into the Performance Analytics scorecard, click a value in your benchmark data on the performance trends chart.

    **Note:** For additional analysis on **Chart**, **Scores**, **Comments**, or **More info**, see [Performance Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/pa-overview.md).