Catalog items installed with Simplified IT Service Management

---
title: Catalog items installed with Simplified IT Service Management
description: Few commonly requested catalog items are auto-installed in the base system for Simplified IT Service Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/catalog-items-base-system.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Reference, Simplified IT Service Management, IT Service Management]
---

# Catalog items installed with Simplified IT Service Management

Few commonly requested catalog items are auto-installed in the base system for Simplified IT Service Management.

|Catalog item|Description|
|------------|-----------|
|Add/Remove User from Distribution List|Request adding or removing users from an existing email distribution list for communication management.|
|Application Password Reset & Account Unlock|Report application login issues, including password reset and account unlock requests.|
|Business Applications Support|Report issues, request access, or seek guidance for core business applications.|
|Create New Distribution List / Group|Request creation of new distribution lists for communication or collaboration needs.|
|Create New Shared Drive / Team Folder|Request a new shared drive or team folder, assign permissions, and configure initial membership.|
|Data Integration & API Users|Request API credentials, webhook configurations, integration setup, or client secret rotations for internal or external systems.|
|Data Reporting|Request new reports, dashboards, or modifications to existing analytics assets to support business decision-making.|
|Data Storage & Backup Services|Request new storage shares, modify existing volumes, adjust permissions, or perform data restores from backup. Supports multiple storage types and protocols.|
|Database Managements|Request database-related services such as account creation, permission changes, backups/restores, performance tuning, or connectivity troubleshooting.|
|Elevated/Temporary Admin Access|Request temporary elevated or administrative access to a specific system or application for a defined period, subject to approval and automated removal.|
|Employee Offboarding IT Deprovisioning|Deactivate employees user accounts, collect assigned assets, and revoke access for departing employees.|
|Employee Onboarding IT Setup|Provision IT hardware, software, and access for a new hire as part of the onboarding process.|
|End-User Device Management|Request device enrollment, push profiles/apps, fix compliance issues, or perform MDM troubleshooting for Windows, macOS, iOS, or Android devices.|
|File Sharing & Collaboration Platform Management|Request help with the setup, management, and access permissions for file-sharing and collaboration platforms such as SharePoint, OneDrive, Google Drive, Box, and Teams.|
|General IT Help Request \(Non-Standard\)|Report or request assistance for IT-related issues not captured by predefined catalog items.|
|Identity & Access Management|Request creation, modification, or removal of user access, roles, or groups, as well as SSO/MFA configuration changes and identity corrections.|
|Loaner Laptop Requests|Request a temporary loaner laptop for short-term business use.|
|Multi-Factor Authentication \(MFA\) Setup or Reset|Set up new MFA methods, reset existing ones, or report a lost MFA device.|
|Network Infrastructure & Firewall Management|Request network-related configurations, such as firewall changes, VPN setups, or DNS/DHCP updates, ensuring compliance, security, and operational continuity.|
|Report Network Issue|Report problems with wired or wireless network connectivity in office locations.|
|Request Access to Shared Drive / Folder|Request permission to an existing shared drive or folder for collaboration and data access.|
|Request Application Access|Request access or a license for a specific enterprise application.|
|Request Mobile Phone / SIM|Order a corporate mobile phone or SIM card according to company policy.|
|Request New Desktop|Request a company-approved desktop workstation for office use|
|Request New Laptop|Request a company-approved laptop for work purposes.|
|Request New Software License|Request new or additional software licenses for approved productivity and recording tools.|
|Request Peripherals|Request new or replacement peripherals and accessories for their workstation.|
|Request Printer Access / Setup|Request printer access, installation, or troubleshooting support.|
|Request Software Upgrade / Patch|Request upgrades or patches for software, agents, or endpoints/servers across multiple platforms.|
|Virtual Hosting / Cloud Computer \(Windows/Linux\)|Request a new virtual machine \(VM\) or make configuration changes to existing compute instances including CPU, RAM, storage, or network. Supports both on-premise and public cloud environments.|
|VPN Access Issue|Report VPN connection issues.|

**Parent Topic:**[Simplified IT Service Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/ai-native-it-service-desk-reference.md)