Mass Update CI
Mass Update CI enables you to apply the same update to a set of configuration items (CIs) in a specific CI class. Use Mass Update CI on instances where the Change Management - State Model plugin is active.
To use Mass Update CI, activate the Change Management - Mass Update CI plugin.
Note: This feature is available for normal and emergency changes only.
When you activate the Change Management - Mass Update CI plugin, the Mass update CI class check box appears on the Change Request form. When you select the check box, the Mass update CI class tab appears. On this tab, you can propose changes to the CIs in the Affected CIs related list that match the selected class.
When the change moves to the Implement state, the system creates the required update for each CI related to the change request. You can apply these updates in the Implement or Review state.
Note: You cannot add or delete a CI when the change request is in the In-progress state and is not approved.
Parent Topic:Process a change request
Related topics
Activate Change Management - Mass Update CI
--- title: Mass Update CI description: Mass Update CI enables you to apply the same update to a set of configuration items \(CIs\) in a specific CI class. Use Mass Update CI on instances where the Change Management - State Model plugin is active. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/bulk-ci-change.html release: australia product: Change Management classification: change-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Process a change request, Use, Change Management, IT Service Management] --- # Mass Update CI Mass Update CI enables you to apply the same update to a set of configuration items \(CIs\) in a specific CI class. Use Mass Update CI on instances where the Change Management - State Model plugin is active. To use Mass Update CI, activate the Change Management - Mass Update CI plugin. **Note:** This feature is available for normal and emergency changes only. When you activate the Change Management - Mass Update CI plugin, the **Mass update CI class** check box appears on the Change Request form. When you select the check box, the **Mass update CI class** tab appears. On this tab, you can propose changes to the CIs in the Affected CIs related list that match the selected class. When the change moves to the Implement state, the system creates the required update for each CI related to the change request. You can apply these updates in the Implement or Review state. **Note:** You cannot add or delete a CI when the change request is in the **In-progress** state and is not approved. **Parent Topic:**[Process a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_ProcessAChangeRequest.md) **Related topics** [Activate Change Management - Mass Update CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_ActivateChangeManagementBulkCI.md) [Associate multiple CIs with a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/c_AffectedCIsAndImpactedServices.md) [State model and transitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/c_ChangeStateModel.md) [Configure a form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/configure-form-layout.md)
| title | Mass Update CI |
| description | Mass Update CI enables you to apply the same update to a set of configuration items \(CIs\) in a specific CI class. Use Mass Update CI on instances where the Change Management - State Model plugin is active. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/change-management/bulk-ci-change.html |
| release | australia |
| product | Change Management |
| classification | change-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Process a change requestUseChange ManagementIT Service Management |